Patient Services Coordinator, Home Health
About the role
The Patient Services Coordinator is directly responsible for scheduling visits and communicating with field staff, patients, physicians, and others to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management.
Responsibilities
- Manages schedules for all patients, including editing schedules for agents calling in sick to ensure timely patient reassignment.
- Updates agent unavailability in the worker console.
- Initiates infection control forms as needed and sends completed “Employee Infection Report” to HRD for upload in the worker console.
- Serves as backup during lunch hours and busy times, including receiving calls from field staff and assisting with weekly case conferences; refers clinical questions to the Branch Director as necessary.
- Maintains the client hospitalization log, including entering coordination notes and sending the electronic log to all office, field, and sales staff.
- Completes requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction.
- Schedules discharge visits, OASIS Collection, or recertification visits following case conferences when tasks appear on the action screen.
- Schedules TIF OASIS collection visits and deletes remaining schedules.
- Reschedules declined or missed visits (if appropriate).
- Processes reassigned and rescheduled visits.
- Ensures supervisory visits are scheduled.
- Runs all scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
- Prepares weekly Agent Schedules and performs an initial review for productivity or geographic issues before forwarding to the Branch Director for approval.
- Verifies visit paper notes in the scheduling console as needed.
- Assists with the internal transfer of patients between branch offices.
Requirements
- Must possess excellent communication skills and the ability to interact well with a diverse group of individuals.
- Strong organizational skills and the ability to manage and prioritize multiple assignments.
- At least 1 year of home health experience.
- Prior packet review or QI (Quality Improvement) experience preferred.
- Coding certification is preferred.
Schedule
Scheduled weekly hours: 40
Pay
The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, and certifications.
$40,000 - $52,300 per year
Benefits
Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Benefits include:
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Paid time off, including company and personal holidays, paid parental and caregiver leave.
- Short-term and long-term disability.
- Life insurance.
- Additional opportunities and programs to support personal wellness and smart healthcare decisions.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery, or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers—all working together to help patients rehabilitate, recover, and regain independence for healthier and happier lives.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put patients at the center of everything we do. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy provider, CenterWell is focused on whole health and addressing the physical, emotional, and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more at CenterWell.com.