Patient Services Coordinator/DNT/UKHC
Job Summary
The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner. This position is responsible for the check in registration of patients. Duties include obtaining demographics, verification of coverage and annual documentation of forms as required as well as scheduling of appointments. The successful candidate will maximize patients’ financial coverage through proper registration and verification of benefits. Collect co-pays and amounts due at time of service. Answer basic insurance coverage questions. Process and maintain registration information in the electronic health record. Screens and directs incoming calls. As part of the front office staff this position will also process referrals and provide excellent customer service.
Skills / Knowledge / Abilities
- Customer service focus
- Teamwork
- Effective written and verbal communication
- Empathy
- Judgment
- Problem solving
- Organizational knowledge
- Attention to detail
- Accuracy
- Computer literacy
- 95% accuracy on skills assessment
- 95% accuracy on audit
- Computer literacy
- Proficiency with sequential numbers
- Sensitive to patient privacy
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Candidates who have completed the UK College of Dentistry Patient Access Training Program highly preferred.
Required Education
HS
Required Related Experience
4 yrs
Required License/Registration/Certification
None
Physical Requirements
Sitting in front of a computer for extended periods of time.
Shift
Monday – Friday; Day Shift.
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Physical Requirements
Sitting in front of a computer for extended periods of time.
Shift
Monday – Friday; Day Shift.
Job Summary
The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner. This position is responsible for the check in registration of patients. Duties include obtaining demographics, verification of coverage and annual documentation of forms as required as well as scheduling of appointments. The successful candidate will maximize patients’ financial coverage through proper registration and verification of benefits. Collect co-pays and amounts due at time of service. Answer basic insurance coverage questions. Process and maintain registration information in the electronic health record. Screens and directs incoming calls. As part of the front office staff this position will also process referrals and provide excellent customer service.
Skills / Knowledge / Abilities
- Customer service focus
- Teamwork
- Effective written and verbal communication
- Empathy
- Judgment
- Problem solving
- Organizational knowledge
- Attention to detail
- Accuracy
- Computer literacy
- 95% accuracy on skills assessment
- 95% accuracy on audit
- Computer literacy
- Proficiency with sequential numbers
- Sensitive to patient privacy
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Candidates who have completed the UK College of Dentistry Patient Access Training Program highly preferred.
Required Education
HS
Required Related Experience
4 yrs
Required License/Registration/Certification
None
Physical Requirements
Sitting in front of a computer for extended periods of time.
Shift
Monday – Friday; Day Shift.
Salary Range
$16.20-24.82/hour
Type of Position
Staff
Position Time Status
Full-Time
Physical Requirements
Sitting in front of a computer for extended periods of time.
Shift
Monday – Friday; Day Shift.