Patient Services Coordinator - Client Services - Weill Cornell Medical Center - Full Time Days

About the role

Customer Service that Impacts the Big Picture: You Can Help Make It Possible across NewYork-Presbyterian/Weill Cornell Medical Center. Your leadership will ensure we continue to meet and exceed the expectations of our patients and their loved ones. It’s the kind of work that’s at the forefront of a better tomorrow for countless human beings.

Responsibilities

• Serve as the initial contact at NYP responsible for facilitating appointments with providers
• Act as a liaison between patients/families and hospital staff to facilitate communications, address requests and resolve issues
• Advocate for patients and their families to ensure the delivery of top-notch care
• Play a lead role in department-based initiatives, from the development of new policies and procedures to the implementation of performance improvement activities
• Conduct investigations (including interviews) to fully understand patients’ needs and concerns, and recommend solutions (e.g., referrals to appropriate departments)

Requirements

• Bachelor’s Degree from a recognized college or university
• Five years of previous experience

Preferred Criteria

• Excellent communication and interpersonal skills to effectively collaborate and resolve patients’ issues

Benefits

Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.

Pay

Salary Range: $66,300–$89,000 per year