Coordinator Patient Services - Weill Cornell Medical Center - Full Time - Days

Start Date: 08/10/2026 – End Date: 08/22/2026

About the role

Take on this highly visible role, responsible for serving as a liaison between patients/families and hospital staff to facilitate communications, address requests, and resolve issues. Conduct investigations (including interviews) to fully understand patients’ needs and concerns, and recommend cost-effective solutions (e.g., referrals to appropriate departments). Advocate for patients and their families to ensure the delivery of top-notch care. Play a lead role in department-based initiatives, from the development of new policies and procedures to the implementation of performance improvement activities.

Responsibilities

• Serve as a liaison between patients/families and hospital staff to facilitate communication and resolve issues.
• Conduct investigations, including interviews, to understand patients’ needs and concerns.
• Recommend cost-effective solutions, such as referrals to appropriate departments.
• Advocate for patients and their families to ensure high-quality care delivery.
• Lead department-based initiatives, including developing new policies and procedures and implementing performance improvement activities.

Requirements

• Bachelor’s Degree from a recognized college or university.
• Five years of previous experience.

Preferred Qualifications

• Bilingual.
• Licensure as an NYS Notary Public.
• Excellent communication and interpersonal skills to effectively collaborate and resolve patients’ issues.

Pay

$66,300–$89,000/annual.

Benefits

Competitive base pay with recognition for experience, education, and licensure. Comprehensive benefits package, opportunities for personal and professional growth, and a dynamic work environment.