Patient Services Coordinator (Bilingual Required) - Children's Village

FTE: 1.0, Day shift, Monday - Friday, 9:00am - 6:00pm. Bilingual (English/Spanish) required.

About the role

The Patient Services Coordinator is the initial point of contact for patients at our outpatient clinics. This role performs a variety of critical functions to maintain the clinical flow and to ensure patients receive care as ordered in a timely fashion.

Responsibilities

• Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
• Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
• Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
• Schedules transportation and/or interpreters for patient as needed.
• Verifies insurance eligibility as appropriate.
• Provides telephone coverage. Utilizes good customer service practices for all callers.
• Completes forms as requested.
• Responds to patient requests expeditiously, maintaining an efficient clinical flow.
• Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
• Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
• Other duties as assigned.

Requirements

• High School diploma or GED equivalent required.
• One year experience as a medical receptionist or other related field preferred.
• Knowledge of medical terminology preferred.

Benefits

• Competitive tuition assistance, award-winning residencies, fellowships and career development.
• Generous PTO, Code Lavender and Employee Assistance Programs.
• Resource Groups and outreach programs to ensure every team member feels safe, seen, heard and valued.
• Comprehensive benefits package, including medical, dental and retirement benefits.

Pay

The pay scale is $19.51 - $28.08 USD. Pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Schedule

• Monday - Friday, 9:00am - 6:00pm