Patient Services Coordinator BH Outpt Serv.

Location: Winston Salem, NC | Department: BH Outpatient Services | Full Time, Mon - Fri, 7:15a - 3:45p

About the Role

At Novant Health, remarkable care begins long before a patient sees a provider—it begins with you. As a Patient Services Coordinator IV, you’ll be the welcoming face, trusted guide, and compassionate problem-solver who helps create an exceptional experience for every patient, every visit. If you’re passionate about helping people, thrive in a fast-paced environment, and enjoy making a difference through outstanding customer service, we’d love to meet you.

Why You’ll Love Working Here

• Purpose-Driven Work - Every conversation, every smile, and every interaction helps create a remarkable patient experience.
• Be Part of Something Bigger - Join a collaborative team that values compassion, inclusion, teamwork, and excellence while making a positive impact in our communities every day.
• Career Growth - Take advantage of opportunities for professional development, advancement, and continued learning.
• Make an Impact - Your organization, communication, and problem-solving skills help ensure patients receive seamless, compassionate care from the moment they walk through our doors.

Responsibilities

• Welcome patients with warmth, professionalism, and compassion.
• Coordinate patient registration, scheduling, referrals, insurance verification, and other front-office functions.
• Serve as a trusted resource for patients, families, providers, and team members.
• Ensure accurate documentation while maintaining confidentiality and compliance.
• Support operational excellence by improving workflows and delivering exceptional customer service.
• Create a welcoming environment that reflects Novant Health’s commitment to remarkable patient care.

Requirements

• High School Diploma or GED, required.
• Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.

Skills

• Required:
  • Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments.
  • Understanding of CPT and ICD-9-CM coding processes.
  • Excellent verbal communication skills.
  • Ability to work with changing priorities.
  • Excellent organizational, problem-solving, and critical thinking skills.
  • Ability to interact with individuals of all cultures and levels of authority.
  • Ability to maintain confidentiality.
  • Ability to function as part of a team.
  • Initiative and self-motivation.
  • Basic medical terminology (knowledge can be obtained through formal classes or work experience).
  • High level of working knowledge of EPIC systems.
  • Detailed knowledge of multiple payors billing requirements.
  • Familiarity with coding requirements for practice specialty.
• Preferred:
  • Proficient in the use of all computer software utilized in the practice.

Schedule

Full Time, Monday - Friday, 7:15 AM - 3:45 PM