PATIENT SERVICES COORDINATOR - AXIS SPINE CENTER

About the role

The Patient Services Coordinator serves as the primary front office resource for the clinic, ensuring a welcoming, efficient, and patient-centered experience from initial contact through check-out. This role is responsible for managing incoming telephone communications, scheduling patient appointments, coordinating referrals and insurance authorizations, and completing patient registration, check-in, and check-out functions.

Responsibilities

• Provides great customer service to our patients
• Maintains regulatory compliance
• Serves as the first point of contact for patients, providers, and referring offices
• Ensures timely communication, accurate documentation, and exceptional customer service
• Supports clinic workflow
• Projects a professional demeanor and appearance while maintaining the confidentiality of patients, coworkers, and Northwest Specialty Hospital
• Works under stress and in situations that demand patience and tact while providing impeccable service

Requirements

• Demonstrates eligibility for employment in the United States
• High school diploma or equivalent
• Ability to relate and work effectively with others
• Demonstrated verbal communication skills in English
• Demonstrated computer skills in utilizing word processing, integrated database and other functions
• Experience working in medical clinic preferred

Qualifications

• High school diploma or equivalent
• Ability to relate and work effectively with others
• Demonstrated verbal communication skills in English
• Demonstrated computer skills in utilizing word processing, integrated database and other functions

Skills

• Excellent customer service skills
• Communication skills
• Works under stress and in situations that demand patience and tact

Benefits

Northwest Specialty Hospital offers a variety of perks and benefits including:

• Company-sponsored events
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
• Tuition reimbursement
• Growth opportunities, ongoing education, training, and leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits such as weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

Pay

N/A

Schedule

N/A

Pay

N/A

Equal Opportunity Employer

Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.