Patient Services Coordinator

About the role

This full-time position will support the Medical and Radiation Oncology and TBS Departments at our clinic in Rockwall, Texas. Our clinic offers the opportunity to be part of a compassionate, collaborative team supporting patients throughout their cancer journey across Medical Oncology, Radiation Oncology, and Breast Surgery specialties. We are committed to exceptional patient care, professional growth, and creating a meaningful impact on the patient experience every day. This position can be either a level 1, 2 or Sr based on relevant work experience.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner; checks in patients and informs clinical staff of patient arrival
• Provides and explains paperwork for the patient to complete prior to examination; collects, proofs for completeness, and files patient forms; updates demographics and insurance information in the system; collects co-pays and balances; provides receipt
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages; pages clinic personnel as appropriate; communicates messages in an accurate and timely manner according to procedures
• Checks patients out after examination; schedules returning appointments in accordance with physician and/or office guidelines; provides patients with appointment details such as time, location, directions, instruction sheets, and other details; records patient cancellations and missed appointments; reschedules appointments; notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms; maintains lobby area in a neat and orderly manner; maintains a legible supply of forms and appropriate office supplies required for daily activities; adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records; may type memos and forms; other duties as requested or assigned

Qualifications

Level 1

• High school diploma or equivalent required
• Some receptionist or office experience preferred
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
• Must successfully complete required e-learning courses within 90 days of occupying position

Level 2 (includes Level 1 Requirements)

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required
• Knowledge of this practice's personnel, daily routines, and scheduling a plus

Level Sr (includes Level 1 and 2 Requirements)

• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.

Work Environment

Work requires frequent interaction with patients and staff.