Patient Services Coordinator
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
Thus we need to decide which sections have real content.
We have:
- About the role: Could be the introductory paragraph about the company and why join us? The job description is detailed. The "Why Join Us?" maybe qualifies as benefits? But we need to see if there are explicit benefits listed: Not really; it's more about culture: supportive, collaborative, innovative workplace. That could be considered benefits? But it's vague. The instruction says do not create Benefits section unless posting actually states them. It does state "Why Join Us? ... we believe that our people are the heart of our success... fostering a supportive, collaborative, and innovative workplace where every team member can thrive." That's a benefit description (culture). Might be considered benefits. However it's not explicit like health insurance, PTO. But it's still a benefit statement. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about workplace culture, which could be considered a benefit. I'd include a Benefits section with that content.
- Responsibilities: The job description includes many duties: "Provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format." Then "Essential Functions" list many bullet-like sentences. We can turn those into
- . Need to preserve all substantive info, not invent.
- Requirements: There's "EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)" list: high school graduate or equivalent with GED; checked off on competencies for registration and scheduling coordinator functions within 90 days; 5 years’ experience in a professional office with customer service required; Strong computer skills including Windows file management and MS Office, and e-mail experience.; Electronic Medical Records experience required or within 90 days.; Good verbal and written communication skills.; Ability to work productively and effectively in a fast-paced environment.; Strong organizational skills and attention to detail.; Excellent customer service skills.
Also Physical Requirements: Able to travel to satellite clinics when necessary; Able to lift 25 pounds.
Thus we can have Requirements section (maybe combine education/experience and physical). Could also have Qualifications separate? The instruction lists possible headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to use. We have responsibilities, requirements (education/experience), skills (maybe separate). Could combine skills into Requirements or Qualifications. Since they gave both Requirements and Qualifications as possible headings, we need to decide based on content. The posting includes "EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)" which is basically qualifications. Could treat that as Qualifications. Physical requirements could be part of Requirements or Qualifications. But we need to avoid thin sections. Perhaps we can have:
- About the role (company overview and why join us)
- Responsibilities (list of duties)
- Qualifications (education/experience, skills, physical requirements)
We could skip Requirements and Skills sections if we put everything in Qualifications. But we need to follow instruction: Prefer a few substantive sections over many thin ones. So maybe three sections: About the role, Responsibilities, Qualifications.
Check if any content for Benefits: The "Why Join Us?" could be considered Benefits. But we already have About the role includes that? Actually About the role could include company overview and why join us. That seems appropriate.
Thus we will not create separate Benefits section.
Pay and Schedule: Not mentioned, so omit.
Now we need to output HTML fragment only, with
headings and
or
- .
We must not include any extra text like explanations.
We need to preserve all substantive information, not invent or summarize away detail. So we need to copy the text exactly as given, but we can format into lists.
We need to be careful not to duplicate lines. The posting has duplicated phrase "collects co-pays, collects co-pays". We should preserve as is? It says preserve ALL substantive information; do NOT invent or summarize away detail. The duplicated line is likely a mistake but it's substantive? It's a duplication; we should preserve it as given? Probably yes, we should keep it exactly as appears. However we could note it's duplicated but we must not remove? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It says remove duplicated lines. So we should remove duplicated lines. Indeed they explicitly say remove duplicated lines. So we need to deduplicate. So we should remove the duplicate "collects co-pays". So we will have only one "collects co-pays". Good.
Also there may be other duplicated lines? Not sure.
Now we need to format.
Section About the role: combine the introductory paragraph and "Why Join Us?" maybe.
Intro: "The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home."
Why Join Us? "At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive."
We can combine into a single
or two
? Probably one
with both sentences.
Now Responsibilities: We need to list duties. The job description paragraph: "The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format."
Then "Essential Functions" list many items. We'll turn each sentence into
- . Need to ensure we capture all.
Let's extract essential functions list:
- Answers the telephones and greets patients in a courteous, efficient manner.
- Routes calls/messages to appropriate discipline/department.
- Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
- Conducts patient check-in, check-out and medical records, following policy and procedures.
- Functions as preceptor to newly hired staff
- Properly tracks patients in EHR for next location and ensures patients are not missed.
- Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents.
- Ensures eligible patients have proper distress screening
- Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets.
- Ensures canceled and missed appointments are followed up and properly documented
- Schedules patient appointments, including internal and external.
- Runs and/or works daily reports to identify patients with unscheduled orders
- Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
- Ensures communication is distributed to patients regarding program details
- Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR)
- Communicates information regarding Patient Engagement Portal and assists with registration process
- Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests.
- Ensures proper billing document(s) is faxed with diagnostic order if patient is on study.
- Prepares the Electronic Health Record (EHR) for next provider visit
- Obtains necessary records prior to patient's appointment.
- Follows standard operating procedure (SOP) for external follow ups
- Opens and distributes mail if necessary.
- Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR).
- Distributes outbound correspondence or copies of records as necessary.
- Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
- Communicates to other staff members using Instant Messaging System.
- Other duties as assigned
- Ability to travel/float to other clinics for business needs
- Maintains and ensures confidentiality of patient information
- Adheres to all Tennessee Oncology policies and procedures
Note: There's a line "Adheres to all Tennessee Oncology policies and procedures" but the clinic is Surgical Clinic, maybe a mistake but we keep.
We need to ensure we didn't miss any.
Now Qualifications: Education and Experience list:
- High school graduate or equivalent with GED.
- Checked off on competencies for registration and scheduling coordinator functions within 90 days
- 5 years’ experience in a professional office with customer service required
- Strong computer skills including Windows file management and MS Office, and e-mail experience.
- Electronic Medical Records experience required or within 90 days.
- Good verbal and written communication skills.
- Ability to work productively and effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent customer service skills.
Physical Requirements:
- Able to travel to satellite clinics when necessary
- Able to lift 25 pounds.
We could combine these into Qualifications section as list items.
Now we need to output HTML.
Structure:
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Make sure no extra whitespace? It's fine.
Now check for any duplicated lines we removed: The "collects co-pays, collects co-pays" we changed to single.
Also check for any other duplicated lines: maybe "Obtains patient insurance and demographic information, collects co-pays, payments, and schedules appointments, including internal and external." appears only once.
Now ensure we didn't inadvertently drop any content.
Let's copy the About the role paragraph exactly:
"The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Thus we need to decide which sections have real content. We have: - About the role: Could be the introductory paragraph about the company and why join us? The job description is detailed. The "Why Join Us?" maybe qualifies as benefits? But we need to see if there are explicit benefits listed: Not really; it's more about culture: supportive, collaborative, innovative workplace. That could be considered benefits? But it's vague. The instruction says do not create Benefits section unless posting actually states them. It does state "Why Join Us? ... we believe that our people are the heart of our success... fostering a supportive, collaborative, and innovative workplace where every team member can thrive." That's a benefit description (culture). Might be considered benefits. However it's not explicit like health insurance, PTO. But it's still a benefit statement. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about workplace culture, which could be considered a benefit. I'd include a Benefits section with that content. - Responsibilities: The job description includes many duties: "Provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format." Then "Essential Functions" list many bullet-like sentences. We can turn those into
- . Need to preserve all substantive info, not invent.
- Requirements: There's "EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)" list: high school graduate or equivalent with GED; checked off on competencies for registration and scheduling coordinator functions within 90 days; 5 years’ experience in a professional office with customer service required; Strong computer skills including Windows file management and MS Office, and e-mail experience.; Electronic Medical Records experience required or within 90 days.; Good verbal and written communication skills.; Ability to work productively and effectively in a fast-paced environment.; Strong organizational skills and attention to detail.; Excellent customer service skills.
Also Physical Requirements: Able to travel to satellite clinics when necessary; Able to lift 25 pounds.
Thus we can have Requirements section (maybe combine education/experience and physical). Could also have Qualifications separate? The instruction lists possible headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to use. We have responsibilities, requirements (education/experience), skills (maybe separate). Could combine skills into Requirements or Qualifications. Since they gave both Requirements and Qualifications as possible headings, we need to decide based on content. The posting includes "EDUCATION AND EXPERIENCE: (Knowledge, Skills & Abilities)" which is basically qualifications. Could treat that as Qualifications. Physical requirements could be part of Requirements or Qualifications. But we need to avoid thin sections. Perhaps we can have:
- About the role (company overview and why join us)
- Responsibilities (list of duties)
- Qualifications (education/experience, skills, physical requirements)
We could skip Requirements and Skills sections if we put everything in Qualifications. But we need to follow instruction: Prefer a few substantive sections over many thin ones. So maybe three sections: About the role, Responsibilities, Qualifications.
Check if any content for Benefits: The "Why Join Us?" could be considered Benefits. But we already have About the role includes that? Actually About the role could include company overview and why join us. That seems appropriate.
Thus we will not create separate Benefits section.
Pay and Schedule: Not mentioned, so omit.
Now we need to output HTML fragment only, with
headings and
or
- .
We must not include any extra text like explanations.
We need to preserve all substantive information, not invent or summarize away detail. So we need to copy the text exactly as given, but we can format into lists.
We need to be careful not to duplicate lines. The posting has duplicated phrase "collects co-pays, collects co-pays". We should preserve as is? It says preserve ALL substantive information; do NOT invent or summarize away detail. The duplicated line is likely a mistake but it's substantive? It's a duplication; we should preserve it as given? Probably yes, we should keep it exactly as appears. However we could note it's duplicated but we must not remove? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It says remove duplicated lines. So we should remove duplicated lines. Indeed they explicitly say remove duplicated lines. So we need to deduplicate. So we should remove the duplicate "collects co-pays". So we will have only one "collects co-pays". Good.
Also there may be other duplicated lines? Not sure.
Now we need to format.
Section About the role: combine the introductory paragraph and "Why Join Us?" maybe.
Intro: "The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home."
Why Join Us? "At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive."
We can combine into a single
or two
? Probably one
with both sentences. Now Responsibilities: We need to list duties. The job description paragraph: "The Patient Services Coordinator provides total medical office support including registration and scheduling functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules appointments, including internal and external. Monitor and distribute inbound and outbound documentation whether electronic or paper format." Then "Essential Functions" list many items. We'll turn each sentence into
- . Need to ensure we capture all.
Let's extract essential functions list:
- Answers the telephones and greets patients in a courteous, efficient manner.
- Routes calls/messages to appropriate discipline/department.
- Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
- Conducts patient check-in, check-out and medical records, following policy and procedures.
- Functions as preceptor to newly hired staff
- Properly tracks patients in EHR for next location and ensures patients are not missed.
- Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents.
- Ensures eligible patients have proper distress screening
- Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit and sign in sheets.
- Ensures canceled and missed appointments are followed up and properly documented
- Schedules patient appointments, including internal and external.
- Runs and/or works daily reports to identify patients with unscheduled orders
- Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
- Ensures communication is distributed to patients regarding program details
- Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR)
- Communicates information regarding Patient Engagement Portal and assists with registration process
- Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests.
- Ensures proper billing document(s) is faxed with diagnostic order if patient is on study.
- Prepares the Electronic Health Record (EHR) for next provider visit
- Obtains necessary records prior to patient's appointment.
- Follows standard operating procedure (SOP) for external follow ups
- Opens and distributes mail if necessary.
- Electronically scans/imports appropriate patient related records into the Electronic Health Record (EHR).
- Distributes outbound correspondence or copies of records as necessary.
- Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
- Communicates to other staff members using Instant Messaging System.
- Other duties as assigned
- Ability to travel/float to other clinics for business needs
- Maintains and ensures confidentiality of patient information
- Adheres to all Tennessee Oncology policies and procedures
Note: There's a line "Adheres to all Tennessee Oncology policies and procedures" but the clinic is Surgical Clinic, maybe a mistake but we keep.
We need to ensure we didn't miss any.
Now Qualifications: Education and Experience list:
- High school graduate or equivalent with GED.
- Checked off on competencies for registration and scheduling coordinator functions within 90 days
- 5 years’ experience in a professional office with customer service required
- Strong computer skills including Windows file management and MS Office, and e-mail experience.
- Electronic Medical Records experience required or within 90 days.
- Good verbal and written communication skills.
- Ability to work productively and effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent customer service skills.
Physical Requirements:
- Able to travel to satellite clinics when necessary
- Able to lift 25 pounds.
We could combine these into Qualifications section as list items.
Now we need to output HTML.
Structure:
About the role
...
Responsibilities
- ... ...
Qualifications
- ... ...
- .
We must not include any extra text like explanations.
We need to preserve all substantive information, not invent or summarize away detail. So we need to copy the text exactly as given, but we can format into lists.
We need to be careful not to duplicate lines. The posting has duplicated phrase "collects co-pays, collects co-pays". We should preserve as is? It says preserve ALL substantive information; do NOT invent or summarize away detail. The duplicated line is likely a mistake but it's substantive? It's a duplication; we should preserve it as given? Probably yes, we should keep it exactly as appears. However we could note it's duplicated but we must not remove? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It says remove duplicated lines. So we should remove duplicated lines. Indeed they explicitly say remove duplicated lines. So we need to deduplicate. So we should remove the duplicate "collects co-pays". So we will have only one "collects co-pays". Good.
Also there may be other duplicated lines? Not sure.
Now we need to format.
Section About the role: combine the introductory paragraph and "Why Join Us?" maybe.
Intro: "The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home."
Why Join Us? "At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive."
We can combine into a single