Patient Services Coordinator

About the role

Do you enjoy making people feel welcome, helping others, and being the person who keeps everything running smoothly? SynergenX, Low T Center, and HerKare are growing, and we're looking for a Patient Services Coordinator to join our team. We're leaders in hormone replacement, weight management, and targeted wellness services, and we're passionate about creating a positive experience for every patient who walks through our doors. As a Patient Services Coordinator, you'll be much more than the person behind the front desk. You'll be the first impression, the friendly voice on the phone, the person patients turn to with questions, and an important part of the team that keeps the clinic running. If you're energetic, organized, compassionate, and enjoy working with people, this could be the opportunity you've been looking for to start or grow your career in healthcare.

Responsibilities

• Welcoming patients with a friendly, professional attitude
• Checking patients in and helping prepare them for their appointments
• Answering questions and helping patients navigate their experience with us
• Reviewing, explaining, and helping resolve patient billing and insurance questions
• Explaining insurance coverage, benefits, and out-of-pocket costs clearly and compassionately
• Accurately entering and updating patient and insurance information
• Answering incoming calls and directing calls or messages appropriately
• Monitoring and responding to emails, text messages, and faxes throughout the day
• Collecting and processing patient payments accurately
• Supporting the clinic team with administrative and clerical tasks
• Maintaining inventory and completing bi-monthly inventory checks
• Completing cash deposits twice weekly and maintaining accurate daily records
• Keeping the front desk and waiting area clean, organized, and welcoming
• Keeping snacks and supplements organized and stocked
• Participating in monthly, quarterly, or annual meetings as needed
• Protecting patient privacy and following HIPAA requirements and clinic policies
• Jumping in wherever you're needed to help the clinic and your teammates succeed

Requirements

• Friendly, warm, and naturally comfortable talking with people
• Energetic and positive
• Compassionate and genuinely enjoy helping others
• An excellent communicator
• Organized and detail-oriented
• Reliable and accountable
• Comfortable multitasking in a busy environment
• Confident handling sensitive or confidential information
• Comfortable learning new technology and computer systems
• Someone who takes ownership and follows through
• A team player who is willing to jump in and help wherever needed
• Interested in building a career in healthcare
• High school diploma or equivalent required
• Previous healthcare or front-office experience preferred
• Strong customer service and communication skills
• Ability to handle confidential patient information with professionalism
• Basic computer and electronic communication skills, including email and fax
• Strong organizational and multitasking skills
• Must successfully pass a criminal background check

Benefits

• 401(k) with 5% company match
• 2 weeks of paid training
• Scrubs provided
• Employee discount
• Closed 6 major holidays
• Opportunities to learn, grow, and build a career in healthcare
• A fast-paced, energetic environment where every day is different
• A team that works together and supports one another

Pay

Competitive $22/hour starting compensation

Schedule

• Monday: 8:00 AM–5:00 PM
• Tuesday: 8:00 AM–7:00 PM
• Wednesday: 8:00 AM–1:00 PM
• Thursday: 7:00 AM–5:00 PM
• Friday: 8:00 AM–5:00 PM
• Saturday: 8:00 AM–12:00 PM