Patient Services Coordinator

About the role

As the first point of contact for our patients, the Patient Services Coordinator plays a vital role in creating a welcoming and positive patient experience. This position is responsible for front desk operations, scheduling, patient check-in and rooming, payment collection, insurance support, and administrative coordination to ensure the clinic operates efficiently. The ideal candidate is organized, friendly, detail-oriented, and passionate about providing exceptional customer service.

Responsibilities

• Welcome patients, check them in, and room them for appointments
• Schedule appointments and coordinate patient flow
• Enter and update patient demographic and insurance information accurately
• Answer incoming phone calls professionally and direct calls as needed
• Review and explain insurance benefits, billing questions, and out-of-pocket costs with confidence and compassion
• Collect and process patient payments
• Monitor and respond to clinic emails, text messages, and faxes throughout the day
• Complete bi-monthly inventory and keep snacks and supplements stocked
• Maintain a clean, organized, and welcoming reception area
• Prepare bank deposits twice weekly and maintain End of Day reports
• Support providers and clinic staff with administrative tasks
• Attend monthly, quarterly, and annual meetings as needed
• Maintain compliance with HIPAA and company policies

Requirements

• High school diploma or equivalent required (Associate degree preferred)
• Previous healthcare or medical front office experience preferred
• Excellent customer service and communication skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Comfortable discussing insurance benefits and patient financial responsibilities
• Proficient with computers, email, and electronic communication
• Ability to maintain confidentiality and professionalism
• Must successfully pass a criminal background check

Schedule

• Monday: 8:00 AM – 5:00 PM
• Tuesday: 8:00 AM – 7:00 PM
• Wednesday: 8:00 AM – 1:00 PM
• Thursday: 7:00 AM – 5:00 PM
• Friday: 8:00 AM – 5:00 PM
• Saturday: 8:00 AM – 12:00 PM (Required to work 2 Saturdays per month; 3 Saturdays during months with five Saturdays.)
• Sunday: Closed

Benefits

• Two weeks of paid training
• Medical, Dental & Vision Insurance
• Disability Insurance
• 401(k) with 5% company match
• Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Discount (Plus One eligible)
• Scrubs provided

Competitive pay based on experience.