Patient Services Coordinator

About the role

SynergenX, Low T Center, and HerKare are growing and seeking an enthusiastic, people‑focused Patient Services Coordinator. You’ll be the first friendly face patients see, helping create a welcoming experience while working alongside an experienced healthcare team. The role offers the chance to grow your healthcare career or apply customer‑service experience in a fast‑paced, positive environment dedicated to hormone replacement, weight management, and targeted wellness services.

Responsibilities

• Welcome patients with a warm, friendly, and positive attitude
• Check patients in and room them for their appointments
• Coordinate appointments and help keep the clinic running efficiently
• Answer incoming calls promptly and professionally
• Respond to patient emails, text messages, and faxes and ensure timely follow‑up
• Answer patient billing and insurance questions and help resolve concerns
• Clearly and confidently explain insurance coverage, benefits, and out‑of‑pocket costs
• Enter and update patient and insurance information accurately
• Collect and process payments when needed
• Help maintain strong patient relationships and provide an exceptional overall experience
• Complete bi‑monthly inventory and help keep the clinic stocked and organized
• Keep snacks and supplements organized and fully stocked
• Complete cash deposits twice weekly and maintain accurate daily End‑of‑Day records
• Support the clinic team with administrative and clerical tasks as needed
• Maintain a clean, organized, welcoming front desk and waiting area
• Attend monthly, quarterly, and annual meetings as needed
• Follow HIPAA requirements and all clinic policies and procedures

Requirements

• Friendly, positive, and energetic
• Passionate about providing exceptional customer service
• Strong communicator who enjoys working with people
• Organized and detail‑oriented
• Comfortable multitasking in a fast‑paced environment
• Dependable and able to work well as part of a team
• Professional and compassionate when handling sensitive patient information
• Comfortable using computers, email, fax, and other basic technology

Qualifications

• High school diploma or equivalent required
• Associate degree preferred
• Previous healthcare or front‑office experience preferred
• Ability to maintain patient confidentiality and professionalism
• Successful completion of a criminal background check

Pay

$23/hour plus two weeks of paid training.

Benefits

• Health, dental, and vision insurance
• Disability insurance
• 401(k) with 5% company match
• Scrubs provided
• Paid time off
• Tuition reimbursement
• Employee discount + Plus One
• Opportunities for growth and advancement

Schedule

• Monday: 8:00 AM – 5:00 PM
• Tuesday: 8:00 AM – 7:00 PM
• Wednesday: 8:00 AM – 1:00 PM
• Thursday: 7:00 AM – 5:00 PM
• Friday: 8:00 AM – 5:00 PM
• Saturday: 8:00 AM – 12:00 PM (Saturday availability required; 2–3 Saturdays per month)