PATIENT SERVICES COORDINATOR

IVIRMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable, and motivated individuals for a per-diem Front Desk/Patient Services Coordinator role in our Basking Ridge, NJ location.

About the role

The Patient Services Coordinator will greet all incoming patients and guide them through their visit, setting the tone for the patient’s experience and coordinating each phase with the necessary departments. This role resolves problems by collaborating with multi-disciplinary teams to present a positive practice image.

Per-diem hours are available Monday–Sunday from 5:30am–1:30pm or 8:30am–4:30pm, as needed.

Responsibilities

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating anxieties and answering questions.
• Follows provider appointment templates and guides patients through their visit.
• Assesses schedule conflicts and problems, providing recommendations for solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with the patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports the office by ordering supplies and maintaining the front desk and waiting room areas.

Requirements

• High School Diploma or equivalent (GED) – required.
• Associate’s degree – a plus.
• 1+ years of practical experience in a similar position.
• Experience in a patient-facing role – preferred.
• Experience working in the medical/healthcare industry.
• 2+ years of practical experience in a customer service setting.

Skills

• Proficient computer skills (Microsoft Office).
• Keyboard skills of 25+ words per minute.
• Experience with medical office software programs (EMRs) – preferred.

Benefits

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, and Vision Insurance Options.
• Retirement 401K Plan.
• Paid Time Off & Paid Holidays.
• Company-Paid: Life Insurance, Long-Term Disability, and AD&D.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Tuition Reimbursement.

About IVIRMA Global

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with providing fertility care, IVIRMA embraces the responsibility of advancing the field of human reproduction through research and science.

Learn more at rmanetwork.com and ivirma.com.