Patient Services Associate (TEMP)

University Health Service (UHS) provides high quality health care services to University of Michigan Students, along with some Faculty and Staff. UHS is actively seeking compassionate, enthusiastic, and patient-focused individuals who will share in the goal of patients and families first.

About the role

To provide all clerical support services for a clinical practice in an ambulatory setting; facilitate the flow of patient activity and medical information in the clinic. As part of our clerical team at University Health Services, you will have the unique opportunity to provide care for U of M students, faculty, and staff. You will play an integral role within the University, specifically within UHS, building relationships with Physicians and Advanced Practice Providers.

Responsibilities

• Administrative and Clinical Support (65%)
  • Assist in managing clinician schedules to accommodate the needs of the patient population, coordinating with all clinical staff.
  • Monitor the status of patients with special needs to accommodate them appropriately on an emergent basis.
  • Work with the patient billing office to rectify problems with patient charges and itemized statements.
  • Reschedule patients as needed to accommodate care and staffing needs.
  • Contact patients regarding follow-up care, prescriptions, and return visits.
  • Screen patient calls and create MiChart in-basket messages for Clinical Staff.
  • Direct patient calls to appropriate areas (e.g., business office, HIM, cashiers).
  • Schedule patient appointments and generate labels (Zebra) for all patient care forms to be scanned into MiChart.
  • Obtain phone numbers and addresses of patients upon clinician request.
  • Collect payments for all services (cash, check, credit card) and post payments on patient accounts in MiChart.
  • Process daily posts for student accounts, payroll deductions, athletic department, etc.
  • Facilitate urgent or walk-in patient flow and direct calls to nurses for patients needing immediate assistance.
  • Call a nurse for patients needing isolation, lie-down, or wheelchair assistance.
  • Schedule patients in appropriate slots according to services needed.
  • Check-in patients for point-of-care as well as virtual services.
  • Act as primary point-of-contact for the 146 Emergency Response Team.
  • Receive returned rented items and provide receipts to patients for reimbursement.
  • Call taxi service for patients needing transport or DPSS for patients needing quarantine.
  • Obtain paper charts from HIM as needed for patient care.
  • Sort and distribute mail as delivered within the clinic.
  • List available overbooks for Triage.
  • Review and participate in UHS emergency response procedures.
  • Maintain general office supplies in respective area(s).
• Patient Contact (35%)
  • Act as liaison between patient and clinician.
  • Answer multi-line telephone as reception for the Clinic.
  • Verify eligibility status of patients and update patient demographics, registration, and insurance information.
  • Support patients' initial intake needs (e.g., complaints, late arrivals, walk-in patients).
  • Explain UHS policies and procedures, payment, scheduling, and use of urgent/walk-in services.
  • Register and schedule patients for new and return visits.
  • Answer questions and give directions to passersby.
  • Perform patient check-in/check-out, verify guarantor for visit, and monitor patient flow.
  • Provide after-visit summaries for all patients.
  • Explain patient portal details and how to enroll.
  • Process medical excuses according to protocol.
  • Maintain patient privacy and secure patient health information.

Requirements

• High school diploma or equivalent.
• One year of clerical experience, preferably in a medical setting.

Qualifications

• Desired:
  • MiChart scheduling proficiency.
  • Bi-lingual or multi-lingual skills.
• Position Criteria:
  • Able to multi-task and work in a fast-paced, busy environment.
  • Able to take direction from multiple disciplines.
  • Flexible to work between multiple areas.
  • Knowledge of medical terminology.
  • Basic computer and data entry skills.
  • Demonstrated ability to organize and manage several tasks independently with flexibility and high-quality decision-making.
  • Excellent customer service skills, even in high-pressure environments.
  • Demonstrated ability to be effective in a fast-paced medical setting.
  • Communicate appropriately with patients, families, and members of the healthcare team.

Additional Information

This position is conveniently located on campus near downtown Ann Arbor and minutes from Michigan Medicine. UHS promotes and protects the health and well-being of students and the broader campus community to enable individuals to better achieve their educational and personal goals.

The University of Michigan is committed to fostering learning, creativity, and productivity, and to supporting the vigorous exchange of ideas and information in the workplace by creating an environment where people treat each other with respect and dignity, regardless of roles, responsibilities, or differences.

Authorization to work in the U.S. is a precondition of employment, and applicants for this position will not be sponsored for work visas. Selected candidates whose start date is between 4/1/2026 - 9/1/2026 will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.

Schedule

This is a full-time, 40 hours per week position. Your schedule will be daytime, usually 8 or 9 AM - 6:00 PM, Monday through Friday, plus rotating weekend coverage. UHS is open Monday through Friday year-round and on weekends during fall and winter terms. Weekend shifts are generally 4-5 hours, opening at 9:00 AM - 1:00 PM or when the last patient leaves.

Work Location

University Health Service
207 Fletcher
Ann Arbor, MI 48109-1050

Physical Requirements

You will do some moderate standing and walking and may be asked to help move, position, push, or assist in transferring patients on occasion.

Training

Staff members are expected to exercise judgment in setting priorities. Training will be provided within and possibly outside of the department by experienced staff and tenured Medical Assistants.