Patient Services Associate - Montgomery Family Practice (Full-time)

Position requires 4 daytime shifts (8am-5pm) with 1 evening shift weekly (11:30am-8pm).

About the role

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Verifies insurance, referrals, and patient demographic information.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Requirements

• High School Diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.
• Bilingual (English/Spanish) preferred.

Benefits

• Top-tier health insurance
• Opportunities for career advancement
• Employee discounts on products and services
• Generous ETO/PTO
• Tuition reimbursement
• Retirement plans
• Supplemental insurance (dental, vision, life, and AD&D)
• Short- and long-term disability
• Flexible spending accounts
• Voluntary benefits (group rates on insurance and discounts)
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service

All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.