Patient Services Associate Gynecology
Penn Medicine, University of Pennsylvania Health System · Philadelphia, PA · 1 mo ago
AdministrativeFull-time
We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We need to parse the description.
Job Title: Patient Services Associate (already shown elsewhere, we should not repeat as heading). Department: Gynecology etc. Location: Penn Outpatient Lab - 3701 Market Street. Hours: M-F, 8-4:30 with flexibility in hours based on operational need.
We need to include sections: maybe "About the role" (summary), "Responsibilities", "Requirements" (Education or Equivalent Experience), "Qualifications" maybe not separate? Could combine. "Benefits" maybe mention employee benefits programs, comprehensive compensation and benefits program, prepaid tuition assistance. That's specific enough? It says "We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region." That's a benefit description. So we can include Benefits section.
Pay: not mentioned. Schedule: we have Hours: M-F, 8-4:30 with flexibility. That's schedule info. So we can include Schedule section.
We should not include Pay if not specified.
We need to remove boilerplate: EEO etc. Also remove navigation, cookie, legal, duplicated lines, application instructions.
We need to preserve all substantive info.
Let's craft sections:
About the role
... summary paragraph ...
Summary: The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. We can put that as About the role. Responsibilities: list bullet points from the responsibilities section. We need to preserve all details. The responsibilities section is long with many subpoints. We'll need to convert to- items. Should we break into multiple
- groups? Probably one list.
We need to capture each bullet: "Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience." Then subpoints: "As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR." etc.
We need to preserve all details; we can break into separate list items for each sentence or clause. But we must not invent or summarize away detail. So we need to keep the content verbatim? Not necessarily verbatim but preserve all info. Could combine sentences but must not lose info. Safer to keep each sentence as separate
- .
Let's extract responsibilities text:
"Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol.Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols.Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested.Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes.Access Center Responsibilities (if appropriate): Coordinates clinical and administrative aspects of the new patient scheduling encounter. Perform within the expected outcome of the Automated Call Distribution (ACD) environment. Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration.As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling."
We need to split into list items. Could be many items; but we can group similar items? The instruction: "Use
- for any list of duties/requirements/benefits". So we need to put each duty as a
- . We can break by sentences.
Let's produce list items:
- Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.
- Answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR (as per practice/department protocols and/or measurements).
- Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.
- Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.
- Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise.
- Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
- Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures, including basic knowledge of all managed care plans and which insurers require a copayment or referral.
- Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols.
- Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations.
- Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.
- Orders supplies for the office and generates front-end process reports as requested.
- Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc).
- Flexible and readily adopts new processes and engages in practice operation changes.
- Coordinates clinical and administrative aspects of the new patient scheduling encounter (Access Center Responsibilities, if appropriate).
- Performs within the expected outcome of the Automated Call Distribution (ACD) environment.
- Solves telephone issues and timely reports problems related to volume to manager.
- Follows established downtime procedures for registration.
- Assists with coverage of POS and Pre-Processing Areas, creates/mails new patient packets, handles appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling (as needed).
That seems comprehensive.
Now Requirements/Education: "Education or Equivalent Experience: H.S. Diploma/GED (Required) And 2+ years Medical office experience, or 4 years of customer service experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience."
We can put under Requirements or Qualifications. Since we have both sections possible. We'll put under Requirements.
We could also have Qualifications: maybe none else. We'll skip Qualifications if not distinct.
Benefits: "We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region."
We can put that as Benefits.
Schedule: "Hours: M-F, 8-4:30 with flexibility in hours based on operational need."
We can put Schedule.
We should not include Pay.
We also have Department, Location maybe could be included in About the role? But we already have summary. Could add a short paragraph about department/location? The instruction: do not repeat job title as heading; we can include metadata in a short
or drop it. We could include a
with Department: Gynecology, Location: Penn Outpatient Lab - 3701 Market Street. That's substantive info. We'll add after About the role maybe as part of About the role? Better to have a separate section like "Position Details" but not in allowed headings. Allowed headings are only those listed. So we could fold minor metadata into a short
under About the role or maybe under Responsibilities? Probably better to add a short
after About the role before Responsibilities, containing department, location, hours? But hours we already have Schedule section. So we can put Department and Location in a
after About the role. Thus final HTML:
About the role
The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.
Department: Gynecology. Location: Penn Outpatient Lab - 3701 Market Street.
Responsibilities
- Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.
- Answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR (as per practice/department protocols and/or measurements).
- Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.
- Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.
- Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise.
- Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
- .
Let's extract responsibilities text:
"Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times – keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol.Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols.Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested.Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes.Access Center Responsibilities (if appropriate): Coordinates clinical and administrative aspects of the new patient scheduling encounter. Perform within the expected outcome of the Automated Call Distribution (ACD) environment. Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration.As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment ‘bumping’, wait list scheduling, resource scheduling, and team scheduling."
We need to split into list items. Could be many items; but we can group similar items? The instruction: "Use