Patient Services Associate - Denison University - Granville, Ohio

About the Role

We are currently seeking a Patient Service Associate (PSA) for our collaboration with Denison University in Granville, Ohio. This is a unique 10‑month employment opportunity that will follow the Denison University Academic calendar.

Who We Are

With over 100 cutting‑edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our Buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our Culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Benefits

• Medical, dental, vision coverage
• Health reimbursement accounts
• Flexible spending accounts
• Retirement plans
• Employee assistance program
• Paid time off and holidays
• Wellness program

As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

• Greet patients and visitors, register and check‑in patients, update patient demographics and insurance coverage in the computer system.
• Answer patient calls, take and relay messages or scripted care directions; respond to patient and staff inquiries, and communicate with referring physician offices.
• Perform check‑out processes including co‑pay collections, scheduling return visits, providing after‑visit summaries, and ensuring follow‑up tests are ordered or scheduled where applicable.
• Appropriately document activities.
• Monitor patient wait times and notify the appropriate party (nurse, lead, or manager) of excessive wait times as defined by the clinic.
• Open and route incoming mail; distribute correspondence, reports and office supplies; mail out form letters.
• Track and record patient information or program data where applicable.
• Request and handle referrals and medical records from referring offices for new patient appointments.
• Schedule appointments when directed.
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned; accurately complete necessary paperwork to facilitate and track deposits.
• Contact insurance companies to obtain registration or procedural pre‑certifications as required by the patient’s healthcare insurance or managed care providers.
• Ability to perform functions using job‑related software and systems.
• Travel may be required to accommodate staffing levels at other clinical facilities.
• Maintain attendance, promptness, professionalism, attention to detail, cooperativeness with co‑workers and supervisors, and politeness to customers, vendors, and patients.
• Perform other duties or special projects as assigned.

Qualifications

• High school diploma or equivalent
• One year of customer service experience
• Skill in problem solving and ability to manage multiple priorities
• Ability to convey information both in writing and verbally
• High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service

Pay

USD $16.93 – USD $25.39 per hour