Patient Services Associate

About the role

To provide prompt and courteous support to patients, outside hospitals, doctors, technologists and any other customer that may need assistance.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations: University Hospital

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

Responsibilities

• Answer phone calls and emails and provide in-person support to patients and customers throughout the day.
• Contact external hospitals and facilities to obtain imaging for emergency department and inpatient cases as requested for both Mott and UH.
• Upload external imaging studies into Sectra accurately and efficiently
• Communicate with ER physicians regarding outside imaging requests.
• Utilize paging system to contact appropriate staff as required.
• Monitor OnBase for incoming release of information forms.
• Monitor Patient Portal requests for imaging.
• Create and mail CDs for patients, doctors, or external hospitals when requested.
• Send imaging electronically to external hospitals/facilities when requested.
• Communicate with PACS Team and User Support as needed to resolve issues and support operations.
• Send imaging to St. Joseph/Trinity Health when notified in MiChart.
• Monitor the tube station for any CD's that may need to be uploaded.
• Assist in the training of new employees.
• Maintain cleanliness in the customer service area and light cleaning/stocking when necessary.
• Assist with Tumor Board preparation when needed.
• Monitor Teams Groups for requested imaging uploads.