Patient Services Associate - BHSL

Summary of Job Duties

The Patient Services Associate (PSA) in the Behavioral Health Service Line (BHSL) Women's Inpatient Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performing tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.

Qualifications

• Minimum Qualifications: High school, GED, or formal education equivalent
• 1 year of work experience in the Health Care field
• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses

Additional Information

Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

Responsibilities

The Registered Nurse (RN) delivers nursing care for patients within the limits of the Nurse Practice Act of the State of Arkansas and adheres to institutional policies, procedures and standards. The RN is responsible to adhere to the standard of care defined by UAMS, ANA, and Standards for specialty patient population with support and mentoring by other team members. Collects and documents assessment data. Develops a Plan of Care (POC) per standard. Implements POC including medical order and interdisciplinary approach. Evaluates the progress of patient toward attainment of desired outcomes. Provides effective patient/family education/discharge planning. Administers medication per standard including drug information to patients/families. Acts as a resource/supports others. Delivers patient care using the principles of the defined nursing modality. Delegates care based on UAMS standards, legal and regulatory requirements, specific job description and individual level of education and training. Contributes to a positive work environment that is conducive to clinical education while serving as a resource for student nurses and staff. May perform other duties as assigned.

Physical Requirements

• Stand: Frequently
• Sit: Frequently
• Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
• Lift and carry weight: 25 lbs
• Push and pull weight: 25 lbs
• Use hands to touch, handle or feel: Frequently
• Talk: Continuously
• Hear: Continuously
• Taste or smell: Occasionally
• Read, concentrate, think analytically: Continuously

Salary Information

Commensurate with education and experience

Required Documents to Apply

• List of three Professional References (name, email, business title)
• Resume

Optional Documents

• Special Instructions to Applicants

Recruitment Contact Information

Please contact askrecruitment@uams.edu for any recruiting related questions.

Pre-employment Screening Requirements

• Adult Maltreatment
• Annual TB Screening
• Child Maltreatment
• Criminal Background Check
• Special Instructions to Applicants
• Substance Abuse Testing

Benefits Eligible

Yes