PATIENT SERVICES ASSOCIATE - BENBROOK GASTROENTEROLOGY - BUTLER

About the role

Perform administrative and secretarial functions in direct support of the Physician Practice. Position has direct customer contact to obtain accurate demographic and insurance information and to facilitate scheduling the patient for appointments and procedures. Communicate with internal and external customers. Facilitate referrals, authorizations, scheduling, and patient flow through the process.

Responsibilities

• Ensure positive customer service atmosphere and interaction in reception area.
• Interact with co-workers and internal customers in a respectful and professional manner.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Follow recommended department guidelines for triage and scheduling of patients.
• Process patient information.
• Interview and pre-register patients at the time of or prior to the visit date.
• Enter all information into the billing system per established policies and procedures.
• Accurately code visit based on diagnosis given.
• Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
• Enter all charges/codes into billing system accurately.
• Accomplish financial objectives.
• Make every effort to collect payment at the time of visit.
• Accurately complete cash sheets.
• Deliver cash and cash sheets daily to appropriate place.
• Assist in maintaining/decreasing organization/departmental costs.
• Schedule patients for appropriate intervals and provider based on protocols.
• Assist patient to access specialty care and testing per physician order where applicable by office location.
• Provide instructions and directions based on protocols and physician order.
• Aid in patient access to care.
• Facilitate patient access to care.
• Process referrals in a timely manner.
• Coordinate and submit necessary information to obtain timely authorizations.
• Demonstrate accountability for professional development.
• Perform effectively in the role of preceptor/mentor to new hires and/or students.
• Seek assistance from immediate supervisor when appropriate.
• Aid in department’s compliance with preparing for annual surveys and/or other regulatory agencies.
• Support performance improvement initiatives within the physician practice.
• Avoid unnecessary paperwork.
• Maintain the environment of care.
• Ensure that supplies are replenished daily.
• Consistently maintain a clean safe environment.

Requirements

• High School Diploma, GED or next level of higher education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, and sound judgment.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Qualifications

• Previous outpatient office experience.
• Two years’ experience in a medical/billing/fiscal or customer service function strongly preferred.
• Medical terminology and third-party health care coverage experience preferred.

Skills

• Excellent communication skills.
• Proficient in computer systems and software.
• Ability to manage multiple tasks simultaneously.
• Knowledge of medical terminology and insurance processes.

Benefits

• Flexible schedule.
• Professional development opportunities.
• Health and wellness programs.
• Employee assistance program.

Pay

Competitive salary commensurate with experience.

Schedule

Regular, consistent, on-site and timely attendance. Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).

Supervisory Responsibilities

This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.

LEAN Actively Promotes a Lean Work Culture

Performs team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to IHS’s missions, vision and values.

Equal Opportunity Employer

Independence Health is an Equal Opportunity Employer. It is the policy of Independence Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class. Independence Health will conform to the spirit as well as the letter of all applicable laws and regulations.