Patient Services Associate

About the role

The Patient Services Associate provides front desk support in a student health setting, serving as the primary point of contact for patients as they arrive and depart. This role focuses on accurate patient registration, insurance verification, and appointment scheduling while delivering a welcoming, service-oriented experience. The position supports a growing clinical team and an increasing patient volume, contributing directly to the health, well-being, and overall success of a vibrant student population.

Responsibilities

• Check patients in and out efficiently and accurately for nearly all of the workday.
• Confirm patient identity and verify demographic information at each visit.
• Enter and verify medical insurance information in the system for all patients.
• Schedule follow-up appointments, office visits, and triage appointments as needed.
• Support patient inquiries in person and by phone, providing clear and courteous information.
• Handle walk-in patients, ensuring they are registered and directed appropriately.
• Use the EPIC system to manage patient registration, documentation, and scheduling workflows.
• Maintain a professional and welcoming front desk environment for students and visitors.
• Collaborate with clinical and administrative staff to support smooth patient flow and timely care.
• Protect patient confidentiality and follow all applicable privacy and compliance guidelines.
• Arrive on site before the clinic opens to ensure the front desk is ready for patients.
• Remain on site as needed until the last patient has been seen and checked out.

Essential Skills

• At least 2 years of experience supporting the front desk within a medical facility.
• Demonstrated experience with patient registration and front desk operations in a healthcare setting.
• Epic experience, with the ability to navigate and use the system for registration and scheduling.
• Strong communication skills, including clear verbal and written interaction with patients and staff.
• Patient-centered, professional approach with proven customer service skills.
• Able to accurately enter and manage patient information and demographic data.
• Reliable in maintaining a consistent schedule and arriving before the clinic opens.
• Comfort working in a fast-paced environment with increasing patient volume.

Additional Skills & Qualifications

• Experience entering and verifying medical insurance information.
• Familiarity with student health or higher education healthcare environments.
• Interest in working within a preventive care and holistic wellness model.
• Desire to collaborate within a team-based care environment that includes clinicians, nurses, mental health providers, and administrative staff.
• Motivation to grow professionally by working in an academic and public health–oriented setting.
• Appreciation for inclusive, equity-focused, and student-centered care.

Work Environment

This is an onsite role in a student health clinic that operates Monday through Friday from 8:00 a.m. to 5:00 p.m. The front door unlocks at 7:50 a.m., so the Patient Services Associate is expected to arrive by 7:45 a.m. to ensure the front desk is ready for patients. Staff must remain on site until the last patient leaves, and there may be occasional days when patients remain past 5:00 p.m. The environment emphasizes preventive care, holistic wellness, and manageable caseloads rather than high-acuity, high-stress clinical demands. The role uses EPIC as the primary system for registration and scheduling and involves regular interaction with clinicians, nurses, mental health providers, and other administrative staff in a collaborative, team-based model. The setting is professional and patient-facing, with an expectation of appropriate, professional attire suitable for a healthcare front desk. The culture values compassion, respect, inclusion, and a supportive, partnership-based approach to working with students and colleagues.

Job Type & Location

This is a Contract position based out of Raleigh, NC.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

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Requirements: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

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Requirements: This is a fully onsite position in Raleigh, NC.

Application Deadline

This position is anticipated to close on Jul 23, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.