Patient Services Assoc, Lead (Full time) Jefferson Moss-Magee, Willow Grove

About the role

The Lead Patient Services Associate (PSA) enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The Lead PSA serves as a resource to other Patient Services Associates by mentoring, training, and assisting in the direction of day-to-day operations.

Primarily working at the front desk of an outpatient practice, the Lead PSA verifies insurance, referrals, and patient demographic information. The role supports delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Serves as a resource to other Patient Services Associates by mentoring, training, and assisting in the direction of daily operations.
• Acts as internal and external point of contact.
• Processes check-in and/or check-out, point-of-service activities, and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on the phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Requirements

• High School Diploma/GED or equivalent.
• 3 years of patient healthcare experience.

Physical Demands

• Lift and carry 40-50 lbs (e.g., push/pull patients on bed or stretcher, requiring 29 lbs. push force; lateral transfers up to 50 lbs. of the patient's weight).
• Frequent to continuous standing/walking (patient transporters may walk 8-10 miles per shift).
• May be required to perform activities specific to the role, including kneeling, bending, squatting, and performing CPR.

Schedule

Workday Day shift.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including:

• Medical (including prescription), dental, and vision insurance.
• Supplemental insurance, life and AD&D insurance.
• Short- and long-term disability.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance and discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Voluntary benefits, providing access to group rates on insurance and discounts.

All colleagues, including those who work less than part-time (e.g., per diem, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.