Patient Services Assistant I - Waynesboro Part Time - Nights

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations.
• Records insurance co-payments and treatment consent and authorization documentation.
• Scans insurance cards and photo identification into patients’ medical record.
• Collects patient insurance copayments and/or liabilities at time of service.
• Greets, directs and assists patients, visitors, physicians and ancillary department staff.
• Answers telephones using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to the appropriate resource.
• Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality.
• Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc.
• Serves as a knowledgeable resource for multiple applications such as EPIC, Promise, etc.
• Keeps current with system/application upgrades and changes.
• Offers/provides assistance to others in navigation.
• Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites registration, admission, discharge, transfer, etc.
• Communicates delays/difficulties in providing services or alteration of routine.
• Acknowledges and responds to patient alarms and notifies appropriate care provider.
• Consults with the appropriate clinical and non-clinical staff to resolve issues and concerns from patient medical records, ancillary department results and patient family inquiries.
• Orders and stocks supplies, and department as needed on an ongoing basis, if applicable.
• Maintains security cameras and facilitates flow of patients and visitors through the department via the doorbells into the Emergency Department, if applicable.
• Assists with care and maintenance of department equipment, hardware and supplies.

Qualifications

• Minimum Education: High School Diploma or GED
• Work Experience: Less than 1 year
• Required Courses and Training: Completion of EPIC Registration Classes Upon Hire
• Preferred Knowledge, Skills, and Abilities: Excellent communication/interpersonal skills; Excellent computer skills and the ability to use various software applications at once; Annual Hospital Account Verification of 90% or greater.

Benefits

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy