Patient Access Assistant I - Waynesboro Part Time - Days

Responsibilities

• Counsels patients on financial, biographic, and demographic information for admission or registration.
• Explains financial requirements to patients or responsible parties and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.
• Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Makes bed assignments based on patient preference, condition and diagnosis.
• Receives payments from patients and issues receipts.
• Works with the patient while investigating overpayments, researching other outstanding accounts for additional resource funding.
• Reconciles daily cash and verifies account balances.
• Compiles and distributes information regarding patients' personal, insurance and financial status.
• Provides appropriate forms to billing and other departments.
• Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
• Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards.
• Corresponds with patients to acquire required authorizations and assignments of benefits.
• Maintains the insurance master file and updates as necessary.
• Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties.
• Affords patients with self-registration and arrival tasks on Welcome Kiosks or on patients’ personal devices.
• Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.
• Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.

Qualifications

• High School Diploma or GED
• Less than 1 year of work experience
• Completion of 6-8 week in-house registration procedures and medical terminology courses upon hire