Patient Services Assistant I - Ephrata Part Time - Nights

General Summary

JOB DESCRIPTION

Shift

Part Time
Nights
10:30pm-6:30am
Monday, every other weekend (Sat/Sun) and every other holiday

Responsibilities

• Duties and Responsibilities
• Essential Functions
• Congratulations

Essential Functions

• Conducts patient interview to collect accurate financial, biographic and demographic information for emergency department admissions and/or registrations.
• Records insurance co-payments and treatment consent and authorization documentation.
• Scans insurance cards and photo identification into patients’ medical record.
• Collects patient insurance copayments and/or liabilities at time of service.
• Greets, directs and assists patients, visitors, physicians and ancillary department staff.
• Answers telephones using personable etiquette.
• Answers inquiries by providing accurate information or forwarding callers to the appropriate resource.
• Identifies emergency messages, directs information to the appropriate personnel and maintains confidentiality.
• Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, registration, billing, bed tracking, etc.
• Serve as a knowledgeable resource for multiple applications such as EPIC, Promise, etc.
• Keeps current with system/application upgrades and changes.
• Offers/provides assistance to others in navigation.
• Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites registration, admission, discharge, transfer, etc.
• Performs data entry, filing and photocopying in accordance with the appropriate policies.
• Communicates delays/difficulties in providing services or alteration of routine.
• Acknowledges and responds to patient alarms and notifies appropriate care provider.
• Consults with the appropriate clinical and non-clinical staff to resolve issues and concerns from patient medical records, ancillary department results and patient family inquiries.
• Orders and stocks supplies, and department as needed on an ongoing basis, if applicable.
• Maintains security cameras and facilitates flow of patients and visitors through the department via the doorbells into the Emergency Department, if applicable.
• Assists with care and maintenance of department equipment, hardware and supplies.

Common Expectations

• Demonstrates a commitment to patients, visitors, the Emergency Department and staff by: complying with all applicable safety regulations; learning the impact of duplication errors and methodology that will lead to a reduction of errors; reporting actual and potential errors as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety and participating in safety and compliance education and root cause analyses as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Demonstrates interpersonal communication to enhance/maintain good relationships.
• Takes a proactive approach to solving problems or behaviors.
• Displays a positive attitude as demonstrated through verbal and non-verbal communication.
• Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.
• Maintains effective communication and good relationships with other disciplines within the facility for the patient’s benefit.
• Treats all individuals with respect, courtesy and empathy.
• Willingly assists others with questions.
• Introduces self to visitors and offers assistance.
• Verbal and non-verbal responses are courteous, friendly and caring.
• Participates in educational programs and in-service meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Communicates professionally and effectively, displays leadership and interpersonal skills, adheres to all policies and procedures, attends a minimum of 75% of the monthly department staff meetings and keeps current with the required educational modules at all times.

Qualifications

• Minimum Education
• High School Diploma or GED Required
• Work Experience
• Less than 1 year
• 3 - 6 months
• Required Courses And Training
• Completion of EPIC Registration Classes Upon Hire
• Upon Hire Required and3-4 weeks hands-on training in the department
• Upon Hire RequiredMedical Terminology
• Upon Hire Preferred
• Knowledge, Skills, And Abilities
• Excellent communication/interpersonal skills;
• Excellent computer skills and the ability to use various software applications at once.
• Annual Hospital Account Verification of 90% or greater.

Benefits Offered

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay Wellness and Wellbeing programs
• Caregiver support via Wellthy Childcare referral service via Wellthy