Patient Services Assistant

Area of Interest: Patient Care • FTE/Hours per pay period: 0.9 • Department: Emergency Department - Logan • Shift: 3pm‑11:30pm • Job ID: 185582

About the role

The Patient Services Assistant (PSA) is the liaison between patients, family members, providers, and healthcare team members to address patient needs or concerns. The PSA serves as a resource for patients regarding healthcare policies and programs to ensure compliance. The PSA also coordinates and provides administrative support as directed.

Responsibilities

• Greets all patients, families, physicians, and staff with a welcoming attitude and ascertains their needs.
• Monitors various office needs such as nursing supplies, forms centers, new employee orientation and Epic binders weekly.
• Provides accurate communication between patient and healthcare teams.
• Answers phone and directs callers to appropriate resource.
• Communicates and coordinates any unresolved patient/family issues promptly to clinical leadership.
• Answers the patients’ needs directly utilizing provided position resources.
• Reports needs promptly to proper leadership.
• Communicates with scheduling department any patient concerns regarding schedule or cancellations.
• Serves as a resource for patients and patients’ families needing direction or information.
• Maintains knowledge of policies, procedures and programs as required in order to maintain compliance and brings any questions or concerns regarding compliance to the immediate attention of their department leader.
• Effectively uses software applications in the course of assigned duties.
• Attends and participates in department meetings and customer service trainings where warranted.
• Communicates professionally with both internal and external individuals with our company mission, vision, and values in mind.
• Independently applies critical thinking and problem‑solving skills.
• Serves as a back‑up to onsite Administrative Support office duties when needed.

Benefits

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long‑term disability
• Pet insurance for your four‑legged family members
• Early access to earned wages with Daily Pay
• Tuition reimbursement to help further your career
• Adoption assistance to help you grow your family

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.

Qualifications

• Education: High School diploma or equivalent and be 18 years of age required.
• Experience: One (1) year previous clerical, customer service or other experience in a health care setting with general knowledge of computer skills and keyboarding required.
• License(s)/Certification(s): None.

Schedule

0.9 FTE; 3pm‑11:30pm shift