Patient Services Assistant
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Under limited supervision, performs a variety of clerical activities... That's description of role. Could be "About the role". Then list of duties/responsibilities: many bullet-like sentences. Could be under Responsibilities. Education: High School or GED equivalency. Experience: 6 months of related experience. Skills: list of skills. Physical Requirements: ability to sit, stand, walk... Working Conditions: Normal office environment... Conditions of Employment: Ability to work in various practices... Patient & Workplace Safety... Patient Population... Principal Duties And Responsibilities (again). Then values list. Then Pay Range.
We need to avoid boilerplate: EEO, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove values list? The values list is not a standard heading; maybe could be part of "About the role" or "Qualifications"? But it's not required. We can include it under "About the role" as prose? But we should not invent sections. The instruction: "Prefer a few substantive sections over many thin ones." So we can combine.
We need to preserve all substantive information. So we need to include education, experience, skills, physical requirements, working conditions, conditions of employment, patient safety, patient population, duties/responsibilities (maybe combine), values, pay range.
We must not repeat job title as heading. No Job ID.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated: Pay Range $17.30 - $25.11. So we can include Pay section. Schedule not mentioned. Benefits not mentioned. So omit Benefits and Schedule.
We need to use for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
Thus we need to decide sections: About the role (prose description), Responsibilities (list of duties), Requirements (education + experience), Skills (list), Physical Requirements (maybe part of Requirements?), Working Conditions (maybe part of Requirements?), Conditions of Employment (maybe part of Requirements?), Patient & Workplace Safety, Patient Population (maybe part of Requirements?), Values (maybe part of About the role?), Pay.
But we should avoid too many thin sections. Perhaps combine many into Requirements and Responsibilities.
Let's think: The posting includes:
- Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. (role description)
- Education: High School or GED equivalency
- Experience: 6 months of related experience
- Skills: Customer service skills; Knowledge of medical terminology, preferred; Skill in written and oral communication; Ability to perform non-complex arithmetic calculations; Ability to organize and prioritize tasks; Ability to manage multiple tasks and phone volume simultaneously
- Physical Requirements: Ability to sit, stand, walk and pay close attention to detail
- Working Conditions: Normal office environment with little exposure to noise, dust, and the like.
- Conditions of Employment: Ability to work in various practices, as needed.
- Patient & Workplace Safety: Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
- Patient Population: Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
- Principal Duties And Responsibilities: long list (many items)
- All Roles Must Demonstrate GBMC Values: list of values (Respect, Excellence, Accountability, Teamwork, Ethical Behavior, Results) each with sub-bullets.
- Pay Range $17.30 - $25.11
Thus we can have sections:
About the role
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.
Responsibilities
- ... list all duties from Principal Duties And Responsibilities ...
Requirements
- Education: High School or GED equivalency
- Experience: 6 months of related experience
- Physical Requirements: Ability to sit, stand, walk and pay close attention to detail
- Working Conditions: Normal office environment with little exposure to noise, dust, and the like.
- Conditions of Employment: Ability to work in various practices, as needed.
- Patient & Workplace Safety: Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
- Patient Population: Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
Skills
- Customer service skills
- Knowledge of medical terminology, preferred
- Skill in written and oral communication
- Ability to perform non-complex arithmetic calculations
- Ability to organize and prioritize tasks
- Ability to manage multiple tasks and phone volume simultaneously
Pay
Pay Range $17.30 - $25.11 (final salary offer based on qualifications, education, experience and alignment with organizational needs)
We should not include values list? It's substantive but not under a standard heading. Could be part of About the role or maybe a separate section "Values". But the instruction says use headings only for those listed (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Values is not in that list, so we should not create a heading for it. We could incorporate values into About the role prose or maybe under Requirements? But it's not a requirement. Could be part of About the role as a note. However we must preserve all substantive information. So we need to include the values somewhere. We could add a under About the role after the description, listing the values. That would preserve it without a new heading.
Thus About the role section will have a
containing the role description and then maybe a separate
for values? But we can combine into one
with multiple sentences. That's okay.
We must not repeat job title as heading. Not needed.
We must not include duplicated lines. Ensure we don't duplicate responsibilities.
We need to extract the responsibilities list exactly as given, but we can trim extra punctuation? Must preserve all substantive information, not invent or summarize away detail. So we need to include each duty as a list item.
Let's list them:
- Receives and screens visitors and telephone calls.
- Responds to general inquiries by relating or referring to established policies and procedures.
- Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
- Schedule patient appointments, performs data entry of patient demographic information and insurance.
- Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
- Assist patient with registering for MyChart
- Responsible for managing high volume of telephone calls
- Generates telephone encounters from patient calls and routes to providers for review and follow up
- Responsible for addressing all telephone messages by end of day
- Performs (pre) registration and confirmation of patient appointments prior to date of service. Check in patient, verify insurance, collect and scan identification and insurance cards.
- Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled
- Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
- Scan incoming medical records to patient’s MRN.
- Responsible for addressing and responding to In basket messages from patients and providers.
- Responsible for closing out In Basket messages daily.
- Responds to EPIC Secure chats as appropriate
- Collect patient co-payments, form fees and outstanding balances. Performs simple arithmetic calculations, reconciles all monies collected and makes deposits
- Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
- Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests.
- Other duties as assigned.
We need to ensure each is a
- . Might combine some sentences that are part of same bullet? The original had periods separating. We'll keep each sentence as separate
- for clarity.
Now Requirements list: we need to include Education, Experience, Physical Requirements, Working Conditions, Conditions of Employment, Patient & Workplace Safety, Patient Population. Each as
- .
Skills list: as above.
Pay: we need to include the pay range and note about final salary offer.
Now we must not include boilerplate like EEO etc. Remove that.
Now output only HTML fragment.
Let's craft:
About the role
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. All roles must demonstrate GBMC Values: Respect – treat everyone with courtesy, foster a healing environment, treat others with fairness, kindness, and respect for personal dignity and privacy, listen and respond appropriately to others’ needs, feelings, and capabilities; Excellence – strive for superior performance, recognize and celebrate accomplishments, meet/exceed customer expectations, pursue learning and self-development, pay attention to detail and follow through; Accountability – be professional in actions, appearance, and speech, take ownership to solve problems, set a positive professional example, appropriately plan and utilize resources, report to work regularly and on time; Teamwork – be engaged and collaborative, keep people informed, work cooperatively for team success, address and resolve conflict positively, seek out ideas of others, acknowledge and celebrate contributions; Ethical Behavior – act with honesty and integrity, protect the patient, demonstrate honesty, integrity, good judgment, respect cultural, psychosocial, and spiritual needs; Results – set goals and measure outcomes supporting organizational goals, give and accept help to achieve goals, embrace change and improvement, continuously seek to improve quality, display flexibility, achieve results on time by focusing on priorities and managing time efficiently.
But that is a long paragraph; maybe better to split into multiple but still under same heading. The instruction: use
for prose. Could have multiple
elements under the heading. That's fine.
We'll do:
About the role
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.
All roles must demonstrate GBMC Values: Respect – treat everyone with courtesy, foster a healing environment, treat others with fairness, kindness, and respect for personal dignity and privacy, listen and respond appropriately to others’ needs, feelings, and capabilities; Excellence – strive for superior performance, recognize and celebrate accomplishments, meet/exceed customer expectations, pursue learning and self-development, pay attention to detail and follow through; Accountability – be professional in actions, appearance, and speech, take ownership to solve problems, set a positive professional example, appropriately plan and utilize resources, report to work regularly and on time; Teamwork – be engaged and collaborative, keep people informed, work cooperatively for team success, address and resolve conflict positively, seek out ideas of others, acknowledge and celebrate contributions; Ethical Behavior – act with honesty and integrity, protect the patient, demonstrate honesty, integrity, good judgment, respect cultural, psychosocial, and spiritual needs; Results – set goals and measure outcomes supporting organizational goals, give and accept help to achieve goals, embrace change and improvement, continuously seek to improve quality, display flexibility, achieve results on time by focusing on priorities and managing time efficiently.
Now Responsibilities:
Responsibilities
- Re
- for any list of duties/requirements/benefits, and
for prose. Thus we need to decide sections: About the role (prose description), Responsibilities (list of duties), Requirements (education + experience), Skills (list), Physical Requirements (maybe part of Requirements?), Working Conditions (maybe part of Requirements?), Conditions of Employment (maybe part of Requirements?), Patient & Workplace Safety, Patient Population (maybe part of Requirements?), Values (maybe part of About the role?), Pay. But we should avoid too many thin sections. Perhaps combine many into Requirements and Responsibilities. Let's think: The posting includes: - Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. (role description) - Education: High School or GED equivalency - Experience: 6 months of related experience - Skills: Customer service skills; Knowledge of medical terminology, preferred; Skill in written and oral communication; Ability to perform non-complex arithmetic calculations; Ability to organize and prioritize tasks; Ability to manage multiple tasks and phone volume simultaneously - Physical Requirements: Ability to sit, stand, walk and pay close attention to detail - Working Conditions: Normal office environment with little exposure to noise, dust, and the like. - Conditions of Employment: Ability to work in various practices, as needed. - Patient & Workplace Safety: Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. - Patient Population: Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable. - Principal Duties And Responsibilities: long list (many items) - All Roles Must Demonstrate GBMC Values: list of values (Respect, Excellence, Accountability, Teamwork, Ethical Behavior, Results) each with sub-bullets. - Pay Range $17.30 - $25.11 Thus we can have sections:
About the role
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.
Responsibilities
- ... list all duties from Principal Duties And Responsibilities ...
Requirements
- Education: High School or GED equivalency
- Experience: 6 months of related experience
- Physical Requirements: Ability to sit, stand, walk and pay close attention to detail
- Working Conditions: Normal office environment with little exposure to noise, dust, and the like.
- Conditions of Employment: Ability to work in various practices, as needed.
- Patient & Workplace Safety: Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
- Patient Population: Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.
Skills
- Customer service skills
- Knowledge of medical terminology, preferred
- Skill in written and oral communication
- Ability to perform non-complex arithmetic calculations
- Ability to organize and prioritize tasks
- Ability to manage multiple tasks and phone volume simultaneously
Pay
Pay Range $17.30 - $25.11 (final salary offer based on qualifications, education, experience and alignment with organizational needs)
We should not include values list? It's substantive but not under a standard heading. Could be part of About the role or maybe a separate section "Values". But the instruction says use headings only for those listed (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Values is not in that list, so we should not create a heading for it. We could incorporate values into About the role prose or maybe under Requirements? But it's not a requirement. Could be part of About the role as a note. However we must preserve all substantive information. So we need to include the values somewhere. We could add aunder About the role after the description, listing the values. That would preserve it without a new heading. Thus About the role section will have a
containing the role description and then maybe a separate
for values? But we can combine into one
with multiple sentences. That's okay. We must not repeat job title as heading. Not needed. We must not include duplicated lines. Ensure we don't duplicate responsibilities. We need to extract the responsibilities list exactly as given, but we can trim extra punctuation? Must preserve all substantive information, not invent or summarize away detail. So we need to include each duty as a list item. Let's list them: - Receives and screens visitors and telephone calls. - Responds to general inquiries by relating or referring to established policies and procedures. - Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments. - Schedule patient appointments, performs data entry of patient demographic information and insurance. - Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit. - Assist patient with registering for MyChart - Responsible for managing high volume of telephone calls - Generates telephone encounters from patient calls and routes to providers for review and follow up - Responsible for addressing all telephone messages by end of day - Performs (pre) registration and confirmation of patient appointments prior to date of service. Check in patient, verify insurance, collect and scan identification and insurance cards. - Responsible for managing referral work queues. Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled - Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff. - Scan incoming medical records to patient’s MRN. - Responsible for addressing and responding to In basket messages from patients and providers. - Responsible for closing out In Basket messages daily. - Responds to EPIC Secure chats as appropriate - Collect patient co-payments, form fees and outstanding balances. Performs simple arithmetic calculations, reconciles all monies collected and makes deposits - Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures. - Obtains referrals and Preauthorization for procedures by calling insurance companies or generating electronic requests. - Other duties as assigned. We need to ensure each is a
- . Might combine some sentences that are part of same bullet? The original had periods separating. We'll keep each sentence as separate
- for clarity. Now Requirements list: we need to include Education, Experience, Physical Requirements, Working Conditions, Conditions of Employment, Patient & Workplace Safety, Patient Population. Each as
- .
Skills list: as above.
Pay: we need to include the pay range and note about final salary offer.
Now we must not include boilerplate like EEO etc. Remove that.
Now output only HTML fragment.
Let's craft:
About the role
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections. All roles must demonstrate GBMC Values: Respect – treat everyone with courtesy, foster a healing environment, treat others with fairness, kindness, and respect for personal dignity and privacy, listen and respond appropriately to others’ needs, feelings, and capabilities; Excellence – strive for superior performance, recognize and celebrate accomplishments, meet/exceed customer expectations, pursue learning and self-development, pay attention to detail and follow through; Accountability – be professional in actions, appearance, and speech, take ownership to solve problems, set a positive professional example, appropriately plan and utilize resources, report to work regularly and on time; Teamwork – be engaged and collaborative, keep people informed, work cooperatively for team success, address and resolve conflict positively, seek out ideas of others, acknowledge and celebrate contributions; Ethical Behavior – act with honesty and integrity, protect the patient, demonstrate honesty, integrity, good judgment, respect cultural, psychosocial, and spiritual needs; Results – set goals and measure outcomes supporting organizational goals, give and accept help to achieve goals, embrace change and improvement, continuously seek to improve quality, display flexibility, achieve results on time by focusing on priorities and managing time efficiently.
But that is a long paragraph; maybe better to split into multiplebut still under same heading. The instruction: use
for prose. Could have multiple
elements under the heading. That's fine. We'll do:
About the role
Under limited supervision, performs a variety of clerical activities to support practice operations including customer service, managing telephone calls, scheduling, registration, and copay collections.
All roles must demonstrate GBMC Values: Respect – treat everyone with courtesy, foster a healing environment, treat others with fairness, kindness, and respect for personal dignity and privacy, listen and respond appropriately to others’ needs, feelings, and capabilities; Excellence – strive for superior performance, recognize and celebrate accomplishments, meet/exceed customer expectations, pursue learning and self-development, pay attention to detail and follow through; Accountability – be professional in actions, appearance, and speech, take ownership to solve problems, set a positive professional example, appropriately plan and utilize resources, report to work regularly and on time; Teamwork – be engaged and collaborative, keep people informed, work cooperatively for team success, address and resolve conflict positively, seek out ideas of others, acknowledge and celebrate contributions; Ethical Behavior – act with honesty and integrity, protect the patient, demonstrate honesty, integrity, good judgment, respect cultural, psychosocial, and spiritual needs; Results – set goals and measure outcomes supporting organizational goals, give and accept help to achieve goals, embrace change and improvement, continuously seek to improve quality, display flexibility, achieve results on time by focusing on priorities and managing time efficiently.
Now Responsibilities:Responsibilities
- Re