Patient Services Ambassador

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission — it’s our way of life, and you’ll be at the heart of it. Southcoast Health is a not-for-profit, charitable health system with multiple hospitals, clinics, and facilities throughout Southeastern Massachusetts and Rhode Island. Nestled in local communities, we provide inclusive, ethical workplaces where highly skilled caregivers offer world-class, comprehensive healthcare close to home. Find out why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row.

About the role

We are searching for a talented Patient Services Ambassador. This is a per diem position with day/evening shifts (6:30am - 3:00pm, 3:30pm - 7:30pm) as needed, including weekend and holiday rotation. Location: Charlton Memorial Hospital - Fall River, MA.

Responsibilities

• Perform a variety of duties to ensure customer and patient satisfaction.
• Ensure, as directed, that patient meal selections are as close to mealtime as possible and adjust selections to diet restrictions with the patient.
• Update and correct patient-selected menus with patient knowledge only.
• Responsible for using the menu correction guide as a resource with the assigned dietitian to avoid serious errors in menu correction.
• Describe ingredients and features of all menu items.
• Perform data entry of patient food preferences into the Patient Services Software Platform.
• Perform duties using the EPIC Platform as needed or directed.
• Perform other reasonable duties as assigned.

Requirements

• High School Diploma or GED plus additional courses or training, or equivalent knowledge or experience preferred.
• Must be fully vaccinated against seasonal Influenza and the COVID-19 virus or sign a statement certifying exemption for medical or personal reasons once hired.

Benefits

• Competitive pay and comprehensive benefits package.
• Generous Earned Time Off Package (available to regular status employees scheduled to work a minimum of 24 hours).
• Employee Wellbeing Program.
• 403B Retirement Plan with company match.
• Tuition assistance / Federal Loan Forgiveness programs.
• Professional growth opportunities and customized leadership training.

Pay

Pay rate will be determined based on level of experience. Pay Range: USD $16.64 - USD $23.57 /Hr.

Schedule

• Per diem, day/evening shifts (6:30am - 3:00pm, 3:30pm - 7:30pm) as needed.
• Weekend and holiday rotation required.