Patient Services Advocate II
About the role
The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Advocate also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.
Responsibilities
- Welcome and attend to the needs of all patients
- Create a positive front office patient experience by managing expectations while demonstrating compassion and respect
- Function as a member of the health care team
- Assist in the delivery of patient-focused care
- Demonstrate excellent communication and problem-solving skills
Requirements
- High school diploma or equivalent required
- Minimum of 1 to 2 years of experience as a customer service agent, greeter, or receptionist (preferred)
- Bilingual English/Spanish/Mandarin/Cantonese strongly preferred
- Valid BLS certification or higher, following American Heart Association (AHA) or American Red Cross guidelines
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
Pay
$25.00 - $29.38 hourly
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.