Patient Services Advocate II
If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.
About the role
The Patient Services Advocate is an AltaMed ambassador by welcoming and attending to the needs of all patients and creating a positive front office patient experience by managing expectations while demonstrating compassion and respect. The Advocate also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem-solving skills.
Requirements
- High School diploma or equivalent required.
- Minimum of 1 to 2 years of experience required as a customer service agent, greeter, or receptionist (preferred).
- Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
- Valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.
Pay
$25.00 - $29.38 hourly
Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. This role may also qualify for discretionary bonuses or incentives.
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance