Patient Services Advisor

Responsibilities

• Accurately coordinate, schedule and complete registration for ambulatory outpatient visits for assigned department(s).
• Collect patient demographic and insurance information.
• Verify and communicate any patient liabilities.
• Collect clinical information in response to scheduling questions.
• Explain any patient preparation requirements and coordinate with clinical departments regarding protocols and modifications to scheduling protocols.
• Answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to address their question.

Qualifications

• Equal to completion of four years of high school or GED required.
• Associates Degree in a related field or equivalent education and experience is preferred.
• Previous call center experience is preferred.
• Strong computer skills are required and must type at least 35 WPM.
• Previous experience with electronic health records is preferred.
• Very good organizational skills are required.
• Ability to listen and document simultaneously is required.
• Ability to utilize call center telephone systems, to multi-task, and work both independently and as a team is required.
• Strong verbal and written communication skills and genuine service-orientation required.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Pay

Pay Range: USD $17.86 - USD $28.76 /Hr.