Patient Service Technician (Phlebotomist)

Purpose of Position

To provide quality patient care through the collection of laboratory specimens in accordance with established policies and procedures.

Description

Provides good customer service as the front-line support staff for the laboratory. Communicate professionally and confidentially with patients, clients and staff members. Successfully collects blood samples from both ambulatory and bedridden patients utilizing venipuncture sticks, finger sticks and heel sticks. Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24-hour urines. Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved. Properly registers patient demographic information into the laboratory information system. Data entry must be complete and accurate ensuring adequate information at time of service for services to be billed. Enter the physicians’ orders for lab work into the LIS accurately and on the correct patient account.

Qualifications

• Ability to read, write and communicate in English.
• High school diploma or equivalent education.
• Valid U.S. Driver’s License upon hire.
• Must obtain Massachusetts State Driver’s License within 60 days of hire.
• Successful completion of a basic phlebotomy program with classroom instruction and practical hours or work experience where phlebotomy is a requirement of position.
• A certificate in phlebotomy or other field where phlebotomy training was required is preferred.
• Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria (will be obtained as a precondition to begin employment).
• Successfully complete CCHC Laboratories’ Driver Safety Training Program (and every 2 years thereafter).
• Knowledge of medical terminology preferred.
• Knowledge of Microsoft office suite and basic keyboarding skills preferred.

Schedule Details

This is a regular 30-hour position. Flexible Start times between 5:45 am -7:00 am. 6-hour shifts Monday - Friday. No more than every other Saturday 6:30 am - 12:30 pm. Rotating weekends. Occasional holidays. This position requires flexibility to work at any of our Upper Cape Locations to include Mashpee, Stoneman, and Bourne.

Organization

Cape Cod Healthcare Laboratory

Primary Location

Massachusetts-Mashpee

Department

CLB-CLAB -Outreach