Patient Service Technician (Phlebotomist) Apprenticeship

Purpose of Position

To provide quality patient care through the collection of laboratory specimens in accordance with established policies and procedures.

Description

Provides good customer service as the front-line support staff for the laboratory. Communicate professionally and confidentially with patients, clients and staff members. Successfully collects blood samples from both ambulatory and bedridden patients utilizing venipuncture sticks, finger sticks and heel sticks. Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24-hour urines. Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved. Properly registers patient demographic information into the laboratory information system. Data entry must be complete and accurate ensuring adequate information at time of service for services to be billed. Enter the physicians’ orders for lab work into the LIS accurately and on the correct patient account.

Qualifications

• Ability to read, write and communicate in English.
• High school diploma or equivalent education.
• Valid U.S. Driver’s License upon hire. Must obtain Massachusetts State Driver’s License within 60 days of hire.
• Successful completion of a basic phlebotomy program with classroom instruction and practical hours within 12 months.
• A certificate in phlebotomy or other field where phlebotomy training was required is preferred.
• Knowledge of medical terminology preferred.
• Knowledge of Microsoft office suite and basic keyboarding skills preferred.

Schedule Details

30/40 FLEX Hours Per Week, Monday-Friday, Start times Shifts: 8a-4p, 8:30a-4:30p & 9:00a-5p, Occasional Saturdays: 6:45a-12:45p & Occasional Holidays During Apprenticeship Position: 30/40 FLEX hours per week, Monday-Friday, 8a-4p, 8:30a-4:30p and 9a-5p, No Weekends & No Holidays