Patient Service Specialist - Pediatric Heart Institute

Key Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues
• Captures and records patient information
• Navigates complex patients to include scheduling with multiple services or coordination with outside facilities or providers
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable

Technical Capabilities

• CUSTOMER SERVICE (Intermediate): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• PATIENT SCHEDULING (Novice): The ability to coordinate and schedule patient appointments, procedures and other office visits with various computer systems in the hospital or clinic.
• PATIENT DOCUMENTATION (Novice): The ability to receive and record patient information.
• MEDICAL TERMINOLOGY & DOCUMENTATION (Novice): The ability to comprehend medical terminology.
• APPOINTMENT & PRODECURAL SCHEDULING (Fundamental Awareness): The ability to coordinate and schedule diagnostic testing and procedures within various computer systems in the hospital.

Core Capabilities

• SUPPORTING COLLEAGUES
• Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• BUILDING AND MAINTAINING RELATIONSHIPS: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• COMMUNICATING EFFECTIVELY: Openly shares information with others and communicates in a clear and courteous manner.
• SERVING OTHERS WITH COMPASSION: Invests time to understand the problems, needs of others and how to provide excellent service.
• SOLVING COMPLEX PROBLEMS: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
• OFFERING MEANINGFUL ADVICE AND SUPPORT: Listens carefully to understand the issues and provides accurate information and support.
• ENSURING HIGH QUALITY: Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• FULFILLING SAFETY AND REGULATORY REQUIREMENTS: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
• MANAGING RESOURCES EFFECTIVELY
• DEMONSTRATES ACCOUNTABILITY: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• STEWARDS ORGANIZATIONAL RESOURCES: Displays understanding of how personal actions will impact departmental resources.
• MAKES DATA DRIVEN DECISIONS: Uses accurate information and good decision making to consistently achieve results on time and without error.
• FOSTERING INNOVATION
• GENERATES NEW IDEAS: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• APPLIES TECHNOLOGY: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• ADAPTS TO CHANGE: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications

• Certifications: Not specified
• Work Experience: Relevant Work Experience Experience Level 1 year
• Education: High School Diploma or GED

Organization

The Pediatric Heart Institute at Monroe Carell is a nationally recognized leader in pediatric cardiovascular care, dedicated to delivering innovative treatments and exceptional outcomes for children with heart conditions. Combining leading-edge research, advanced technology, and personalized patient care, the institute provides comprehensive evaluation and treatment for heart conditions diagnosed during pregnancy, at birth, or later in childhood. Its multidisciplinary team of nationally ranked fetal and pediatric cardiologists, electrophysiologists, cardiac surgeons, and specialized support staff treats a wide spectrum of cardiac conditions, ranging from common and minimally invasive cases to the most complex congenital and acquired heart diseases. Through a patient- and family-centered approach, the team is committed to helping children achieve healthier lives and the best possible long-term outcomes.

Department

The Vanderbilt Health system is a large comprehensive academic health system with eight hospitals and over 180 clinics. It is committed to providing world-class care to the people of the Mid-South, living out its mission of moving medicine forward through preeminent programs in patient care, education, and research. The organization fosters an environment where talented, compassionate people are united in bringing the most advanced care to their neighbors throughout the region.

Benefits

Vanderbilt Health offers a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. The organization is committed to the principles of equal opportunity and diversity.