Patient Service Specialist - Emergency Department

About the role

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment. This role supports the Emergency Department and Outpatient Admitting.

Responsibilities

• Greet patients, collect registration information, assist with wayfinding, and transport patients when needed.
• Provide a comprehensive, proactive, and “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
• Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.
• Process the workflow for the day.
• Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree.
• Working knowledge of PC window applications sufficient to input and retrieve data.
• Ability to perform basic math sufficient to process insurance co-pays.

Preferred Qualifications

• Knowledge of medical terminology.
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills.

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking, or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.

Schedule

A caregiver in this position works Monday-Friday from 10:00 AM – 6:30 PM or 4:00 PM – 12:30 AM, including rotating weekends and holidays.