Patient Service Specialist - Call Center

About the Role

Vancouver Clinic is hiring a full-time Patient Service Specialist for our busy Call Center. This is a great opportunity for someone who enjoys helping others, pays close attention to detail, and takes pride in providing excellent customer service. In this role, you’ll schedule and reschedule appointments, assist with initial phone triage, verify and update patient information, gather details needed for appointments, and provide helpful directions.

Responsibilities

• Schedule and reschedule appointments
• Assist with initial phone triage
• Verify and update patient information
• Gather details needed for appointments
• Provide helpful directions

Requirements

• High school diploma or equivalent
• Minimum of two years of experience in either a medical office setting or in the health insurance industry strongly preferred
• Experience with multi-line phone system preferred
• Excellent verbal and written communication skills
• Ability to handle pressure situations while maintaining tact and diplomacy
• Ability to work independently yet operate as an integral part of a team
• Working knowledge of computers and basic software programs

Additional Details

Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).

Pay

Hiring range is generally between $19.38/hour to $22.20/hour, and placement in the range depends on an evaluation of experience. *This position is also eligible for the opportunity to participate in the Metric-Based Incentive Compensation Plan.*

Schedule

Monday through Friday, 9:00a-5:30p

Location

The VIC (18110 SE 34th Street – Vancouver, WA 98683)

Benefits

We offer a competitive Total Rewards Program. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers:

• Medical, dental, vision, life insurance, AD&D, long term disability
• Health savings account, flexible spending account
• Employee assistance program
• Multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
• 401k retirement plan with employer matching contribution up to 4%