Patient Service Representative, Therapy Services, Jefferson City

About the job

MU Health Care is seeking a dynamic and compassionate individual to join their team as a clerical support specialist. The ideal candidate should be a problem-solver with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. They need to thrive in a fast-paced environment, maintain a positive attitude, and be committed to the Culture of Yes to Care, Deliver, Innovate, and Serve.

Department

Therapy Services

Facility

Sam B. Cook Healthplex, 1432 Southwest Blvd, Jefferson City, MO 65109

Pay

• Compensation Base Pay Range: $15.81 - $24.92/hour, based on experience
• Shift Differentials: Additional $1.00 per hour for evening/night shift, additional $1.00 per hour for weekend shift, additional $2.00 per hour for weekend evening/night shift

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

About Mu Health Care

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team they’ve built. At MU Health Care, they have an inspired, hard-working and collaborative environment driven by their mission to save and improve lives. Here, they believe anything is possible and rally around solutions. They celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving their community and changing the field of medicine.

Employee Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

Job Description

• Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
• Communicate any expected delays to patient and ancillary service departments.
• Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.
• Use excellent guest relations skills in all interactions with patients, visitors and staff.
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.
• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Request, prepare and ensure the completeness of the patient medical record and physician orders.
• Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
• Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
• Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
• Depending upon the location and assigned area of responsibility, the following duties may apply:
• Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
• Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
• May complete unit/department specific duties and expectations as outlined in department documents.

Required Qualifications

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications

• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.