Patient Service Representative - Syracuse Primary Care

About the role

Position Overview

• Provides secretarial and phone support for the organization using strong verbal and written communication skills
• Responsible for correctly obtaining and entering patient information, patient scheduling, filing, managing electronic and phone messages, managing and tracking outgoing referrals, addressing patient balances and charge entry all within the electronic medical record (EMR)
• Manages incoming and outgoing mail, clerical inventory, copying, and answers a high volume of incoming calls from patients
• Works with providers, managers and staff to promote quality and cost-effective daily operations
• Maintains good interpersonal relationships with patients, their families, the public and co-workers
• Collaborates with all other staff to assist the patient and facilitate successful patient interaction with the practice team
• Reflects and carries forward the mission and goals of the practice both internally and throughout the community

Responsibilities

• Obtain and enter patient information accurately
• Perform patient scheduling
• Manage electronic and phone messages
• Track outgoing referrals
• Address patient balances and charge entry within the EMR
• Manage incoming and outgoing mail
• Maintain clerical inventory and perform copying tasks
• Answer a high volume of incoming patient calls

Requirements

• High School Diploma
• Demonstrated knowledge of medical terminology
• Minimum of 2 years’ experience in healthcare
• Proven “team player” experience
• Demonstrated experience with computer use

Qualifications

• Certified Medical Assistant or healthcare related Associates Degree (desirable)
• Demonstrated competence in interpersonal and intra-professional relations
• Demonstrated competence in acute care patient management/organization
• Demonstrated commitment to collaboration with physician to individualize and enhance patient care
• Demonstrated experience in medical billing
• Knowledge of Medent or other EMR systems (desirable)

Benefits

• Monday–Friday work week with no mandatory overtime
• Supportive team environment
• Competitive starting rates based on experience
• Annual salary increases
• Opportunities for professional growth & stability within a fast-growing medical practice
• Longevity and consistency of management
• Perfect attendance award
• Tuition reimbursement program
• Employee referral program
• Affiliation with Crouse Hospital
• Generous health/dental/vision & life insurance
• Flexible spending account or health savings account – available first of the month following date of hire
• Employee assistance program
• 15 days of paid time-off within first year of employment
• 7 paid holidays annually
• 401k with 4% employer match

Pay

$20.00 – $25.00 per hour

Schedule

• Full-time
• Days
• 8:00 am – 4:30 pm