Patient Service Representative - Rehab Services - Full Time - Nashua, NH

About the job

The Patient Service Representative serves as a key member of the front desk and administrative support team within our Rehab/Clinical areas. This role is responsible for delivering exceptional customer service while managing patient-facing and clerical operations including registration, scheduling, referrals, documentation, and payment collection.

What You’ll Do

• Greet, direct, and register patients in a professional and compassionate manner
• Answer incoming telephone calls and provide general information
• Schedule appointments and enter, track, and manage referrals
• Collect and accurately process co-payments and daily batches
• Obtain, verify, and update patient demographic and insurance information
• Scan, index, and file documentation within the medical record
• Process insurance requirements and communicate effectively with patients and staff
• Schedule interpreter services, including live interpreters and translation technologies
• Maintain compliance with HIPAA and confidentiality regulations
• Stay current with EPIC upgrades, policies, and procedures
• Participate in process improvement initiatives
• Identify safety concerns and notify appropriate personnel
• Provide back-up support to other administrative staff as needed
• Attend mandatory training and in-services

Who You Are / Requirements

• Minimum Requirements:
• A High School Diploma or equivalent
• Knowledge of reception tasks, clinic workflows, and office procedures
• Basic computer skills with proficiency in Microsoft Office
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Ability to work independently and as part of a team
• Effective written and verbal communication skills
• Professional demeanor with a caring, customer-service–focused approach

• Preferred Qualifications:
• Minimum of one year of customer service experience
• Understanding of medical terminology

Why You’ll Love Us

• Southern NH Medical Center is a 5-time Magnet designated hospital
• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition Reimbursement
• Nursing Student Loan Paydown Program
• 403(b) Retirement Savings Plan
• Education & paid training courses for continued career progression

Filter Stories

• Magnet Designated HospitalPhysicians and advance practice providers in primary, specialty and immediate care. Our guiding philosophy is to treat our patients and each other with respect, honesty and compassion.
• BenefitsSouthern New Hampshire Health supports and encourages the ongoing growth and development of all employees. We offer numerous programs to help employees learn and grow both personally and professionally.
• Awards and AccreditationsSouthern New Hampshire Health is committed to delivering high‑quality, safe, and compassionate care. Our organization has been recognized by respected national and regional healthcare organizations for excellence in clinical quality, patient safety, and specialized services. These awards and accreditations reflect our ongoing dedication to rigorous standards, continuous improvement, and a patient‑first approach across all areas of care.
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