Patient Service Representative, PRN, Jefferson City

About the job

MU Health Care is looking for a dynamic and compassionate individual to join their team as a clerical support specialist. The ideal candidate is a problem-solver with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. They thrive in a fast-paced environment, maintain a positive attitude, and are committed to the Culture of Yes to Care, Deliver, Innovate, and Serve.

Department

Department: Therapy Services

Work Arrangement

Work Arrangement: On-Site

Compensation

Compensation Base Pay Range: $17.04/hour

Shift Differentials

• Additional $1.00 per hour for evening/night shift
• Additional $1.00 per hour for weekend shift
• Additional $2.00 per hour for weekend evening/night shift

About Mu Health Care

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row. They believe in an inspired, hard-working and collaborative environment driven by their mission to save and improve lives. They offer opportunities to be a part of something bigger, to have a voice and role in the work that is serving their community and changing the field of medicine.

Employee Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

Detailed Job Description

• Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
• Communicate any expected delays to patient and ancillary service departments.
• Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.
• Use excellent guest relations skills in all interactions with patients, visitors and staff.
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.
• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Request, prepare and ensure the completeness of the patient medical record and physician orders.
• Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.
• Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
• Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
• Depending upon the location and assigned area of responsibility, the following duties may apply:
• Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
• Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
• May complete unit/department specific duties and expectations as outlined in department documents.

Required Qualifications

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications

• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.