Patient Service Representative PRN (As Needed)

About the role

At Solis Mammography, we save lives and shape the future of women's health. We are empowered, appreciated, and part of something bigger, delivering compassionate, exceptional care to every patient, every time. Our patient‑focused culture is at the heart of every interaction, providing the care, compassion and high‑touch experience that have made us a valued healthcare partner to generations of women. As the nation's leader in breast health services, our commitment to excellence in patient care is realized at every level of the organization. Looking to elevate your career? Join us! The Patient Service Representative serves as the first point of contact for patients by greeting, gathering information, registering and posting payments, and is critical to maintaining patient flow and center profitability. Department highlights include a patient‑focused team, a cohesive and friendly environment, and a supportive and encouraging atmosphere.

Responsibilities

• Understands, promotes and demonstrates the Solis Way
• Greet patients in a professional and friendly manner
• Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality
• Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary
• Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
• Ensure all diagnostic tests have required orders, request as needed and follow‑up on outstanding requests
• Schedule and reschedule patients as necessary
• Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
• Participate in front office training to stay abreast of front office policy and procedures

Requirements

• High School diploma
• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of cash handling
• Basic knowledge of medical terminology, preferred
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematic calculations
• Ability to sit and/or stand for long periods of time
• Experience using Microsoft Office Suite
• Knowledge of RIS software preferred

Schedule

Work Location: Different facilities within Austin. Work Hours: PRN/As Needed; availability to help cover PTO during the week for various shifts (8am‑4:30 pm) and every Saturday from 8 am‑12 pm.