Patient Service Representative - Primary Care Jackson Street

About the Role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Attend and complete Clinic Core Front Desk Training post-hire.
• Maintain confidentiality and follow privacy policies/procedures.
• Manage front desk operations and workflows to ensure a positive patient experience.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills, with the ability to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and discretion regarding patient privacy.
• Adaptability to work effectively under pressure and handle unexpected situations professionally.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• One year of applicable medical office experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

From day one, Mercy offers outstanding benefits and opportunities to grow with a caring, collaborative team where your voice matters.