Patient Service Representative Part Time GV9592

Jamie Childers, Jamie.Childers@okstate.edu • 20 hours per week, Monday - Friday • $16.00 - $18.00 hourly

About the Role

This is a part-time position working 20 hours per week. The Patient Service Representative is primarily responsible for ensuring high-quality customer service and continuation of care. The role involves performing typical front-office functions and referrals, with a strong focus on insurance-related tasks and front-office work.

Key responsibilities include verbal and written communication with patients to promote continuity of care and follow-up, as well as daily retrieval, scanning, and filing of clinical encounter forms and reports for use by clinic staff during patient care activities.

Responsibilities

• Provide high-quality customer service to patients.
• Perform front-office functions, including handling referrals.
• Manage insurance-related tasks and processes.
• Communicate verbally and in writing with patients to ensure continuity of care and follow-up.
• Retrieve, scan, and file clinical encounter forms and reports for clinic staff use.
• Multi-task effectively while maintaining patient care standards.

Requirements

• High School diploma or GED (must be conferred on or before the agreed-upon start date).
• Six (6) months of related job experience in a medical office or equivalent.

Skills

• Strong interpersonal and communication skills.
• Proficiency in verbal and written communication with patients.
• Good computer skills, with the ability to learn new systems as needed.

Preferred Qualifications

• Experience working with computers and software, including data entry, telephone operations, and appointment scheduling.
• Ability to take telephone messages and understand medical terminology.
• Experience with Electronic Medical Records (EPIC highly desirable).
• Experience with insurance pre-authorizations.