Patient Service Representative - Palliative Care (F/T Days)
About the role
The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Responsibilities
Serve as the first point of contact for patients and visitors, manage front desk operations and workflows to ensure a positive and seamless patient experience.
Requirements
- High school diploma or equivalent
- One year of applicable medical office experience (preferred)
- Completion of Clinic Core Front Desk Training through Clinical Education for new hires
Qualifications
Current Patient Service Representatives seeking advancement to the Advanced Patient Service Representative title must complete both Patient Service Representative and Advanced PR competencies prior to promotion.
Benefits
- Tuition reimbursement up to $2,000 for continuing education
- Health, dental, and vision coverage available after day one
- Annual contribution of $100 per month to eligible co‑workers enrolled in the Dependent Care FSA
- Paid parental leave for new parents
- 401(k) with employer match
- Paid PTO for volunteering
- Future career growth opportunities
Pay
Competitive salary