Patient Service Representative - Neurosurgery

Req # 33042 • Posted 09/17/2026 • Neurosurgery 113, Syracuse, NY

About the role

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work‑life balance, welcoming individuals from all backgrounds to join our close‑knit work family.

Responsibilities

The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. Responsibilities include correctly obtaining and entering patient information, patient scheduling, filing, managing electronic and phone messages, managing and tracking outgoing referrals, addressing patient balances and charge entry within the electronic medical record (EMR). Additionally, the role manages incoming and outgoing mail, clerical inventory, copying, and answers a high volume of incoming calls from patients. The representative works with providers, managers and staff to promote quality and cost‑effective daily operations, maintains good interpersonal relationships with patients, families, the public and co‑workers, and collaborates with all staff to assist patients and facilitate successful patient interaction with the practice team, reflecting and carrying forward the mission and goals of the practice both internally and throughout the community.

Required Qualifications

• High School Diploma
• Demonstrated knowledge of medical terminology
• Minimum of 2 years’ experience in healthcare
• Proven “team player” experience
• Demonstrated experience with computer use

Desirable Qualifications

• Certified Medical Assistant or healthcare‑related Associates Degree
• Demonstrated competence in interpersonal and intra‑professional relations
• Demonstrated competence in acute care patient management/organization
• Demonstrated commitment to collaboration with physicians to individualize and enhance patient care
• Demonstrated experience in medical billing
• Knowledge of Medent or other EMR systems

Benefits

• Monday‑Friday work week with no mandatory overtime
• Supportive team environment
• Competitive starting rates based on experience
• Annual salary increases
• Opportunities for professional growth & stability within a fast‑growing medical practice
• Longevity and consistency of management
• Perfect attendance award
• Tuition reimbursement program
• Employee referral program
• Affiliation with Crouse Hospital
• Generous Health/Dental/Vision & Life insurance
• Flexible spending account or Health savings account – available first of the month following date of hire
• Employee assistance program
• 15 days of paid time‑off within first year of employment
• 7 paid holidays annually
• 401(k) with 4% employer match

Pay

Salary range: $