Patient Service Representative - Neurology

Come join our team as a full-time Patient Service Representative with BJC Medical Group in Neurology Associates located in Creve Coeur. This is a rare opportunity to join a great team in an outpatient setting with heavy phone and work queue responsibilities.

About the role

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

The Patient Services Representative acts as the initial point of contact for front office activity and helps direct the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling, maintains patient financial records, and may serve as a switchboard operator as needed.

Responsibilities

• Handles telephone calls from patients and staff; forwards calls requiring triage.
• Performs receptionist duties with close attention to detail and professionalism.
• Verifies health insurance payment information and educates patients on applicable regulations; collects payments and records data.
• Performs data entry of service charges, including assignment of diagnostic codes and entering all physician and clinic-related charges.
• Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

Requirements

• High School Diploma or GED
• 2-5 years of experience
• Preferred: Medical Office Experience

Schedule

• 40 hours per week
• Day shift
• No call, no weekends, no holidays

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combining vacation, sick days, holidays, and personal time
• Adoption assistance

Not all benefits apply to all jobs.