Patient Service Representative/Medical Scheduler

About the role

Greene Resources is seeking an organized, detail-oriented, and compassionate Patient Service Representative/Medical Scheduler to support our patients and clinical providers. This position is responsible for coordinating appointments, consultations, procedures, and related services while maintaining accurate patient information and providing a professional, patient-centered experience. The ideal candidate is an effective communicator who can manage multiple priorities, adapt to changing schedules, and work collaboratively in a fast-paced healthcare environment.

Responsibilities

• Coordinate and schedule patient appointments, consultations, procedures, and surgeries by phone, email, and in person.
• Manage provider schedules to support the efficient use of both provider and patient time.
• Communicate with providers, clinical teams, and other staff members to confirm availability and coordinate patient care.
• Reschedule appointments as needed based on patient needs, provider availability, or changes in the clinical schedule.
• Provide patients with appointment details, preparation instructions, and other relevant information.
• Confirm upcoming appointments and send reminders to help reduce cancellations and no-shows.
• Manage waiting lists and assist with accommodating urgent or time-sensitive appointment requests.
• Answer incoming telephone calls and respond promptly and professionally to patient questions and requests.
• Verify insurance coverage and accurately document relevant insurance information when required.
• Enter, update, and maintain accurate patient demographic, scheduling, and insurance information in the electronic health record and scheduling systems.
• Protect patient confidentiality and comply with HIPAA requirements and all applicable healthcare laws, regulations, and organizational policies.
• Collaborate with clinical and administrative teams to support efficient daily operations.
• Provide courteous, compassionate, and professional service during every patient interaction.

Qualifications

• Prior experience as a Patient Service Representative, Medical Scheduler, or in a similar patient-facing healthcare role is preferred.
• Experience using electronic health record systems, medical scheduling software, and Microsoft Office.
• High school diploma or equivalent required; certification or additional education in medical administration is a plus.

Requirements

• Familiarity with medical terminology, insurance verification, and healthcare scheduling practices.
• Excellent organizational and time-management skills, with strong attention to detail.
• Ability to manage multiple priorities and adapt effectively to schedule changes.
• Strong problem-solving skills and a proactive approach to responsibilities.
• Excellent written and verbal communication skills.
• Professional, compassionate, and patient-centered demeanor.
• Ability to work independently and collaboratively in a team-oriented environment.

Pay

$27/hour

Schedule

Monday - Friday