Patient Service Representative ll, Neuroscience

About the role

Serves as the first point of contact for patients entering the medical facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health Record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orienting other staff to the department.

Responsibilities

• Greet and check-in patients
• Verify patient information and update Electronic Health Record (EHR)
• Schedule appointments
• Facilitate intake procedures, including completion of healthcare and insurance forms
• Collect payments for services
• Ensure privacy of each patient’s Protected Health Information (PHI)
• Build collaborative relationships with peers and other staff members
• Adhere to organizational, local, state, and federal regulations, codes, policies, and procedures
• Perform specific tasks and/or orient other staff to the department

Requirements

• High School Diploma or equivalent education/experience (equivalent experience accepted in lieu of required degree or diploma)
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures, as well as patient billing
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
• Written and verbal communication skills to interact with team members, supervisors, patients, and other hospital personnel
• Well-developed time management and organizational skills
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to work independently and as part of a team, handling multiple tasks in an environment with interruptions
• Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options

Travel

Travel required as needed between Auburn, Roseville, and Sacramento locations.

Schedule

• Full Time
• Shift Hours: 8
• Days of the Week: Monday - Friday
• Weekend Requirements: None
• Weekly Hours: 40

Pay

Pay Range is $26.06 to $36.48 per hour. The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs.

Benefits

Eligible positions include a comprehensive benefits package.