Patient Service Representative II, Pediatric Endocrinology

About the role

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Responsibilities

• Greet and check-in patients, verifying information
• Schedule appointments and update Electronic Health Record (EHR)
• Facilitate intake procedures including completion of healthcare and insurance forms
• Collect payments for services
• Gain confidence and cooperation from patients, families/support groups, and other healthcare providers through competent performance and effective communication
• Adhere to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care
• Perform specific tasks and/or orient other staff to the department as needed

Qualifications

• HS Diploma or equivalent education/experience (equivalent experience accepted in lieu of required degree or diploma)
• 1 year of recent relevant experience

Skills

• Basic knowledge of insurance policies and procedures, as well as patient billing
• Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
• Written and verbal communications skills to communicate with team members, supervisors, patients, and other hospital personnel
• Well-developed time management and organizational skills, including ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
• Ability to work independently and as part of a team, including accomplishing multiple tasks in an environment with interruptions
• Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
• Ensure the privacy of each patient's Protected Health Information (PHI)
• Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives

Schedule

• Shift: Days
• Full Time
• Shift Hours: 8
• Days of the Week: Monday - Friday
• Weekend Requirements: As Needed
• Weekly Hours: 40
• Employee Status: Regular
• Position Status: Non-Exempt

Pay

$26.06 to $36.48 / hour

Benefits

Eligible positions include a comprehensive benefits package.