Patient Service Representative II AHF

About the role

Patient Service Representatives II assist patients and visitors in accessing healthcare services. They provide information about hospital policies, procedures, and resources.

Responsibilities

• Answer phones and direct calls to appropriate departments
• Provide patient information and answer questions regarding hospital policies and procedures
• Assist patients with registration and check-in processes
• Handle patient inquiries and complaints in a professional manner
• Ensure accurate and timely documentation of patient interactions

Requirements

• High school diploma or equivalent
• One year of customer service experience preferred
• Strong communication and interpersonal skills
• Ability to work flexible hours, including evenings and weekends

Qualifications

• Basic computer skills
• Knowledge of hospital policies and procedures

Skills

• Excellent verbal and written communication skills
• Ability to handle multiple tasks simultaneously
• Positive attitude and ability to work in a fast-paced environment

Benefits

• Paid time off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Opportunity for annual increases based on performance

Pay

$20.80 - $31.20 per hour, based on qualifications, skills, relevant experience, and/or training.

Schedule

As needed. 12-hour shifts. Office is open every day, schedule includes holidays and weekends.